Manager, Operational Support

2 weeks ago

Waterloo, Canada Keolis Full time

Reporting to the Director, Operations, of Keolis Grand River , The Operations Support Manager is accountable for providing leadership and performance of the Keolis Grand River operations during evenings and weekends. This role leads the Operations team who are responsible on a 24/7 basis for delivering a safe, reliable, and high-quality light rail service for our passengers. This role also works proactively to resolve Light Rail Vehicle operational issues in a safe and timely manner.

Key Accountabilities

Lead and coordinate in the delivery of Operations Group Departmental Duties

Oversee the safe and reliable movement of all vehicles along the alignment. Assist in the troubleshooting of defective equipment and report anomalies to the Infrastructure Department as required. Oversee the coordination and deployment of resources, which include CCF Controllers, CCF Team Leaders and LRV Operators when needed. Work with internal and external parties to ensure efficient coordination of resources. Oversee the coordination and service preparedness of LRV special events. Perform the duties of CCF Lead Controller or CCF Controller, when required. Operate Light Rail Vehicle, when required. Supervise and direct Operators to maximize productivity and provide safe, on-time service to our valued customers. Rostered for rotational on-call responsibilities.

Plan and execute response for incidents for the entire Waterloo Light Rail Network

Manage service performance within operations, emergency and incident response plans. Act as the primary contact for the Control Room with external agencies and key stakeholders. Oversee the on-site incident response, coordination of the incident recovery and service restoration. Act as Incident Manager to safely lead the response during incidents that occur while on duty.  Ensure proper safety precautions are being followed, particularly around high voltage areas of the rail network. Coordinate in investigations as a lead for incidents, accidents and service delays; prepare appropriate reports, recommend corrective action where necessary and follow up to ensure compliance. Participate as part of the Emergency Management Team. Create and deliver job briefings, traffic management plans and hazard identification matrices, recommending and implementing new improvements to equipment and/or methods of work to mitigate risks.

Administration

Conduct all work in line with quality management expectations, as outlined in the relevant company directives and procedures. Assist and review in the preparation of daily, weekly, monthly and annual operational reports and performance data. Raise Operations performance concerns with the Director of Operations. Prepare written reports and/or updates, ensure timely completion of Operations records and reports. Monitor and report progress, performance, incidents, delays and exceptional occurrences to the appropriate parties. Conduct all work in a safe manner, as outlined in the relevant company directives and procedures. Represent Operations department at meetings whenever required. Rostered for rotational on-call responsibilities, as needed. Other duties and projects as required by Director, Operations. Creation and ongoing review of Operations Procedures. Monthly reporting of Operational staff performance. Supervision of schedules, team performance and efficiency. Creation and adjustment of vehicle timetables in collaboration with external stakeholders.

Experience

Experience leading a team to reach objectives in fast paced and multi-faceted work environment. Experience in a safety-critical environment, within the transportation industry is preferred. Proven ability of learning and implementing Operational procedures and processes for normal, abnormal and emergency conditions of the railway. Minimum 5 years progressive operational leadership experience. Minimum 1-year of experience in a SCADA and rail transportation control room environment. Diploma in a Business, Project Management or equivalent experience in a related field. Be available for alternate shifts, including weekends and on-call requirements as required.

Knowledge and Skills

Sound problem solving and decision-making skills. Exceptional organizational and multi-tasking skills required. Effective communications skills. Strong attention to detail with a focus on quality and safety. Able to work effectively as a part of a team as well as independently. Proven ability to prioritize and accomplish multiple tasks with tight deadlines while maintaining safety and quality of service. Ability to read and understand operations, service and safety manuals. Strong customer service background and the ability to work with internal and external stakeholders. Proactive approach to anticipating and resolving needs of the group. Familiarity with Transport Canada regulations considered an asset. Experienced use of Microsoft Office and other computer skills necessary.

  • Manager, Business Operations Support

    4 days ago

    Waterloo, Canada OTIP Group of Companies (OGC) Full time

    Company Description **Who We Are** With every job, there's always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they...

  • Manager, Business Operations Support

    2 months ago

    Waterloo, Canada OTIP Group of Companies (OGC) Full time

    Company Description **Who We Are** With every job, there's always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they...

  • Manager, Business Operations Support

    1 day ago

    Waterloo, Canada OTIP Group of Companies (OGC) Full time

    Company Description **Who We Are** With every job, there's always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they...

  • Manager, Operational Support

    21 hours ago

    Waterloo, Canada Keolis Canada Full time

    Reporting to the Director, Operations, of **Keolis Grand River**, The **Operations Support Manager** is accountable for providing leadership and performance of the Keolis Grand River operations during evenings and weekends. This role leads the Operations team who are responsible on a 24/7 basis for delivering a safe, reliable, and high-quality light rail...

  • Operations Administrative Support

    2 weeks ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements. - Manages client documentation for correspondence and set-up. - Collaborates with internal and external stakeholders in order to deliver on...

  • Operations Manager

    1 month ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Operations Manager position is responsible for facilities management, data analysis and reporting, and business process improvement as it relates to operations of the Faculty of Arts. The purpose of this role is to manage facilities in support of the academic mission, including space allocation and utilization, emergency response and...

  • Operations Manager

    2 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **TERM: 4 months** The Operations Manager is responsible for administering day-to-day operations of the Waterloo Institute for Sustainable Aeronautics (WISA). As a member of the WISA leadership team, the Operations Manager will support WISA’s Directors and Associate Directors in achieving the mission of the institute. This will include the...

  • Operations Manager

    1 month ago

    Waterloo, Canada University of Waterloo Full time

    Overview The Operations Manager position is responsible for facilities management, data analysis and reporting, and business process improvement as it relates to operations of the Faculty of Arts. The purpose of this role is to manage facilities in support of the academic mission, including space allocation and utilization, emergency response and...

  • Operations Manager

    1 week ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Centre for Education in Mathematics & Computing (CEMC) is Canada’s largest and most recognized outreach organization for promoting and creating activities and materials in mathematics and computer science and is housed within the Faculty of Mathematics at the University of Waterloo. Our mission is to increase interest, enjoyment, confidence,...

  • Manager, Information Technology

    2 months ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **JOB POSTING - MANAGER, INFORMATION TECHNOLOGY (IT)** **POSITION TITLE**: Manager, Information Technology*** **REPORTS TO**: Director, Information Technology **POSITION STATUS**: Permanent, Full-Time **DIVISION / DEPARTMENT**: Patient Services **LOCATION**:Waterloo Wellington (Base = Waterloo Office) **COMPETITION...

  • Undergraduate Operations Manager

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Reporting to the Associate Dean, Undergraduate Programs, this is a senior administrative staff position that is responsible for the management of the undergraduate office, and that provides leadership and guidance regarding Arts undergraduate operational matters more broadly. The Undergraduate Operations Manager supports the Associate Deans,...

  • Revenue Operations Manager

    2 weeks ago

    Waterloo, Canada Open Text Corporation Full time

    **Revenue Operations Manager**: - Req id: 32774- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **_ THE OPPORTUNITY_** An...

  • Support Team Manager

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 2 years.** The Support Team Manager (STM) possesses expert level knowledge in a range of educational technologies which are used for providing operational support for the full lifecycle of both credit and non-credit fully online/technology-enabled courses developed by the Centre for Extended Learning (CEL). The incumbent will be hiring,...

  • IT Operations Manager

    2 weeks ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Manager, Business Intelligence

    2 months ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **POSITION TITLE**: Manager, Business Intelligence & Analytics **DIVISION**: Corporate Services/Business Intelligence & Data Management **REPORTS TO**: Director, Business Intelligence & Analytics **POSITION STATUS**: Permanent, Full-Time **COMPETITION NUMBER**:24-A-001 **POSTING DATE**:February 9, 2024 **CLOSING DATE**:4:30 pm,February 20, 2024 -...

  • Revenue Operations Manager

    1 week ago

    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Operation Support Analyst, Gtsm

    1 week ago

    Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Work From Home Today Providing Customer Support!

    2 weeks ago

    Waterloo, Canada ECS Virtual Support Full time

    Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from many clients to provide support for customers from the comfort of their homes. Levels of support include coordinating roadside assistance for stranded motorists, assisting customers in navigating tax companies' websites, and assisting individuals in scheduling medical...

  • Manager, Support Center

    2 months ago

    Waterloo, Canada eSentire Full time

    About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded from the premise that if you can't find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, candor, and resiliency. At eSentire, continuous improvement...

  • Manager, Finance and Operations

    2 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 14 months** The Manager, Finance and Operations (MFO) is accountable to the Associate Vice-President, Innovation to provide financial management, operations management, and strategic planning support to WatSPEED. The incumbent is accountable for the integrity of WatSPEED financial reporting, and to ensure financial data is processed and...