Manager, Business Intelligence

2 weeks ago

Waterloo, Canada Home and Community Care Support Services Full time

**POSITION TITLE**: Manager, Business Intelligence & Analytics

**DIVISION**: Corporate Services/Business Intelligence & Data Management

**REPORTS TO**: Director, Business Intelligence & Analytics

**POSITION STATUS**: Permanent, Full-Time

**COMPETITION NUMBER**:24-A-001

**POSTING DATE**:February 9, 2024

**CLOSING DATE**:4:30 pm,February 20, 2024
- **CARE AND BE CARED FOR- THIS IS YOUR HOME**_

***

Reporting to the Director, Business Intelligence & Analytics, this position provides leadership in the development and implementation of business intelligence strategies and operations. The Manager, Business Intelligence & Analytics leads a team of professionals in the development and implementation of integrated reporting tools, information analysis and reporting, and an organizational dashboard, adding visibility to key performance indicators, and aiding in driving continuous improvement initiatives within the organization. This position provides input on and helps lead organizational strategies and projects. This position is also responsible for the development and implementation of forecasting models, utilized for a number of purposes including the establishment of the annual organizational budget, as well as the management of key business intelligence projects within the organization.

This position is responsible for maturing and communicating the data management strategy and data standards, execution of projects to realize the data management strategy target state, directing the data governance program and managing day-to-day operations for our data/reporting systems and data stores. The Manager works closely with Patients Services and other stakeholders to identify and exploit opportunities to utilize business intelligence solutions, data visualization, big data, data marts and data warehouse systems to improve business processes, enable / enhance self service capabilities and create predictive analytics.

**WHAT WILL YOU DO?**

**Manage Business Intelligence & Data Management Initiatives**
- Develop, implement, evaluate, and make continuous improvements to a business intelligence infrastructure
- Provide statistical quality management control reports and analysis of performance against established standards and metrics and highlight areas of concern; respond to the needs of various individuals for ad-hoc data
- Develop a plan to increase effectiveness of the organization’s use of information and evidence-based decision making
- Build organizational capacity to demonstrate achievement of strategic and operational goals
- Develop solutions to enhance the organization’s performance management system through the use of standard qualitative and quantitative measures and reporting tools
- Develop and/or direct the development of timely reports about organizational performance utilizing Home and Community Care Support Service’s reporting environment and business intelligence tools
- Investigate, analyze, and present information in a manner that supports business strategies and operations
- Consult with senior management to determine and understand Home and Community Care Support Service’s strategic and operational objectives to design and implement key performance indicators
- Lead Home and Community Care Support Services business intelligence strategy, enhancing meaningful use of information, improving quality of information, and increasing the use of evidence-based decision making
- Manage staff through effective leadership within the provisions of contracts and corporate policies and procedures
- Develop, support, and evaluate the performance of staff; assign work and projects and monitor and adjust workloads, as required

**WHAT MUST YOU HAVE?**

**Experience and Knowledge**
- University degree in Computer Science, Information Systems, Business Management, Epidemiology, or specialized training/certification required
- 5-7 years' direct work experience of Business Analysis highly desirable
- 2-3 years’ experience working in health care, highly desirable

**Analytical and Customer Relationship Skills**
- Demonstrated experience working with a team in a professional environment with tight timelines and highly sensitive material
- Experience leading or participating in complex organizational projects.
- Strong problem solving, analytical and critical thinking skills. Demonstrated abilities in data analysis, interpretation, and report generation; the ability to use data and information to ‘tell the story’.
- Strong communication skills (verbal, written, presentation), with an ability to display and explain complex analyses in an easily understood user-friendly manner geared to the target audience.
- Experience in a health care decision support environment and a solid understanding of the health care system.
- Demonstrated experience analyzing business intelligence and technical requirements
- Demonstrated experience modeling and mapping business intelligence processes using proven methodologie

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