Claims Manager

3 weeks ago

Edmonton, Canada Peace Hills Insurance Full time

We currently have a full-time permanent position available for a Claims Manager in our Claims department. Reporting to the Vice President, Claims, the successful individual will provide leadership and guidance to employees within the Auto and Accident Benefits (“AB”) Claims Department. The Claims Manager will work closely with the claims management team to support and uphold the strategic direction of the department and the organization. A strong emphasis is placed on providing an excellent service experience for our policyholders and brokers.

Primary Duties and Responsibilities:

Provide strong leadership while overseeing and managing the Accident Benefits and Auto Physical Damage claims functions. Build and foster cohesive teams that are able to collaborate with all offices ensuring consistency in the claims handling philosophy and application of best practices. Encourage professional development of staff through open communication and ongoing coaching and mentoring. Ensure claims practices are in compliance with organizational standards, contractual obligations and relevant regulations. Ensure that company service standards are achieved and maintained in alignment with the Company’s values and philosophies. Provide coaching and guidance to claims advisors handling auto physical damage claims with a focus on the policyholder experience. Coach and advise the team on handling minor to complex injury claims through the administration of legislated accident benefits. Conduct file reviews and audits to ensure claims handling practices and procedures are being adhered to. Identify learning gaps and provide ongoing training and mentoring opportunities. Complete performance assessments including regular one-on-one meetings with all team members. Identify opportunities to add efficiencies to current processes and implement changes where necessary. Liaise with brokers and other external partners and parties, respond to customer enquiries with respect to claims decisions. Develop various claims reports, conduct analysis, and make thoughtful recommendations regarding claims processes. 

Required Qualifications:

Minimum of 10 years’ experience in the insurance industry with a focus on injury and physical damage claims, with minimum 5 years in a leadership role. Advanced knowledge of policy wordings and relevant legislation. Strong background in auto and section B claims. Post-secondary degree or equivalent combination of post-secondary education and experience. Completed CIP or FCIP designation. Innovative, forward thinker able to manage multiple priorities. Strong verbal and written communication skills. Strong analytical, problem-solving skills, and confidence in decision making. Exceptional ability to build and maintain strong relationships both internally and with our broker partners, insureds, preferred vendors, etc. Demonstrated experience in process improvement, building efficiencies and the ability to lead a team through change. Guidewire experience is an asset.

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