Technical Service Representative

4 weeks ago

Québec City, Canada Ortho Clinical Diagnostics Full time

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role:

As we continue to grow as QuidelOrtho, we are seeking a Technical Service Representative, based in Quebec City, Quebec , Canada to provide on-site technical product services including installation, service, and equipment repair to customers. This is a remote position that offers a company car, gas card, cell phone and laptop. All vehicle maintenance will be covered by QuidelOrtho. The ideal candidate should be located within Quebec City for this position.

The Responsibilities:

You will install, troubleshoot, repair, test and certify the full range of electronic medical devices, distributed by QuidelOrtho, needing field service support

You will provide service to hospitals across the Quebec and other provinces when required

You will be required to accurately complete all paperwork associated with service calls and scheduled PMs

It will be essential that you are current on industry practices. You will assist QuidelOrtho Account Managers with customer presentations and trade shows as required.

Perform other work-related duties as assigned

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The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required:

Education : A community college or university graduate from an electronic/biomedical engineering program or equivalent is required

Bilingual in English and French

Must have superior oral and written English communication skills, strong analytical skills and a high level of drive and initiative

Excellent interpersonal and influencing skills with the ability to deal with multiple projects and priorities in a dynamic team-oriented environment are required

Safe driving skills are required

Must be able to legally travel to the US for new hire training

Must have the ability to lift 75lbs

Must be able to legally work in Canada as we are not offering sponsorship for this position

Travel : Up to 70% travel is required for this position

Preferred:

Experience working in hospitals laboratories repairing medical equipment is an asset

The Key Working Relationships

Internal Partners:

Field Service: Technical Service representatives, apprentice, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service Director

Sales: Sales Director, Account Managers, Sales Manager, Marketing

Technical Specialists, Field Application Specialists, Technical Support Specialists

Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)

External Partners:

Customers including but not limited to Laboratory Managers, Supervisors.

The Work Environment

Typical work week and hours with overtime required in an outside field service environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach and sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to lift up to 75 pounds.

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