Research Coordinator

4 weeks ago

Calgary, Canada City of Calgary Full time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As a Research Coordinator, you will be responsible for the planning, design, administration, and coordination of qualitative and quantitative research to gather insights that support operational and strategic decision-making for Community Services. In this role, you will also conduct internal research and evaluation. Primary duties include: Provide research expertise to clients to make sound decisions that affect their business planning, policy analysis, operations, customer service and employee relations.  Design and coordinate research including focus groups, personal interviews, and surveys. Respond to customer inquiries and concerns about the survey process or other services provided. Analyze data, synthesize information, and manage projects. Formulate recommendations, report and present research findings and insights to clients. Work with the Corporate Research Team to prepare Statement of Requirements (SOR) as part of the vendor procurement process. Qualifications  A degree in Social Sciences, Marketing or Business and at least 5 years of directly related research experience, preferably in public opinion or market research. Experience with primary research is required. A solid understanding of both qualitative and quantitative research is required. Experience using Statistical Packages for the Social Sciences (SPSS), or equivalent statistical software programs would be considered an asset. Experience and understanding of research in the fields of Recreation, Social Programs, Arts & Culture and Social Policy would be considered a strong asset. Success in this position requires well developed project management, presentation, critical thinking, communication, and interpersonal skills. Note: Applicants may be asked to provide a written sample of their work.

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