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Bilingual Collections Officer

4 months ago

Toronto, Canada Robert Half Full time
Who You Are:
We are seeking a passionate and results-driven individual with specialized experience in collections within the working capital space, particularly in dealing with customers of prime, near-prime, and subprime credit quality. You thrive on ownership of your results and excel in collecting payments on past due lease and loan accounts through effective verbal and written communication in English or French. Operating under general supervision and in strict adherence to established policies and procedures, you employ negotiation techniques, skip tracing efforts, and thorough financial analysis to resolve objections and collect bad debt with integrity and professionalism. As a committed team player, you embody our ethos of relentlessly pursuing excellence in all endeavors.

Responsibilities Include (but not limited to):
• Promptly notifying customers of past due working capital payments and employing various communication channels (calls, emails, letters, SMS texts) to collect past due payments and restore accounts to good standing.
• Advising customers on necessary actions and negotiating debt repayment terms, adhering to company process guidelines.
• Demonstrating ownership of results and compliance with federal, provincial, and company policies and procedures.
• Tactfully managing confrontational or stressful interactions, deescalating complaints, and treating customers with integrity.
• Utilizing knowledge of financial contract terms and Equifax reports to effectively communicate with customers and enforce contracts.
• Diligently working through assigned NSF and A/R reports, maintaining detailed customer file notes, and efficiently managing follow-up systems.
• Identifying potential defaulted leases and escalating to senior collectors as necessary.
• Collaborating with supervisors and team members to review accounts, progress, and ensure AR delinquency remains within tolerance levels.
• Providing bilingual assistance to the team when required and undertaking other duties and special projects as assigned by management.

Knowledge, Skills, and Experience Required:
• Fluency in English (written and oral) is essential, with strong French skills considered a significant asset.
• Postsecondary education combined with a minimum of three (3) years of collections experience in the working capital space.
• Proficiency in Microsoft Office applications, Excel, email, and basic internet usage.
• Ability to interpret Equifax credit reports.
• Exceptional organizational and time-management skills with meticulous attention to detail.
• Strong persuasion, negotiation, problem-solving, and conflict resolution abilities.
• Excellent interpersonal and internal customer service skills.
• Capacity to understand customers' needs and problem-solve effectively.
• Proficiency in calculating figures, amounts, interest, and percentages.
• Ability to thrive under pressure, manage multiple tasks efficiently, adapt to changing environments, and uphold strong work ethics.
• A collaborative team player who can also work independently.

We would like to thank all applicants for their interest. Only experience in candidates will be contacted.
Accounting Software Systems, Accurint, Great Plains (GPAC), IBM AS/400, Microsoft Excel, Billing Functions, Collection Processes, Collector, Credit, Customer Service

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