Customer Service Representative
1 week ago
Job Description
We are seeking a Customer Service Representative to join our dedicated team in Halifax, NS. This role is perfect for someone passionate about delivering excellent service and fostering customer satisfaction. You will be the first point of contact for our clients, providing timely and effective solutions to their needs.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Maintain detailed records of customer interactions using company-provided systems.
- Assist customers with product information, orders, and account-related concerns.
- Collaborate with other departments to address customer needs and ensure satisfaction.
- Stay informed about company policies, products, and services to provide accurate information.
Qualifications
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems, including CRM tools and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Previous experience in customer service or a related field is an asset but not required.
Additional Information
Benefits
- Competitive salary ranging from $33,000 to $42,000 per year.
- Comprehensive health and dental insurance.
- Paid time off, including vacation and sick days.
- Professional development and training opportunities.
- A supportive and inclusive work environment.
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