Senior IT Technical Business Analyst
3 weeks ago
Location :: Remote ( Edmonton Alberta CAN TK J)
Duration : Contract
Scope:
Boardrooms require technology standardization and clear accountability. Common boardrooms should be Microsoft Teams compatible, using standardized technology. This project will enable the Government of Alberta (GoA) staff to be more productive by ensuring technology used meets their mobile working needs. The successful outcomes will be: Deploy mobile devices for working staff (laptops, docking stations, keyboards, and mice). Reduce mobile working staff having multiple devices ( a desktop at the office and a laptop). Upon request, equip hoteling stations to ensure they are fully functioning. Equip boardrooms with standardized hardware to easily support Microsoft Teams meetings and collaboration.
Duties:
The Senior IT Technical Business Analyst will provide specific End User Computing (EUC) services used by the MWTS team within Technology and Innovation.
The services to be provided by the resource also include but are not limited to: Be an advocate and representative of the MWTS program. Be part of a collaborative team with the MWTS Program Manager to plan, sequence, and schedule tasks. Track ministry requests in spreadsheets (Excel) for hardware and peripherals. Create tickets in the GoA's BERNIE (ServiceNow) system to order hardware and peripherals. Manage time and prioritize tasks; must be able to deliver on tasks concurrently. Escalate issues to the Program Manager as they arise. Plan and attend regularly occurring status meetings with team members to track progress, issues, and assignment of action items. Update and maintain documents and emails in the MWTS SharePoint system. Work collaboratively with ministry Champions to answer questions, ensure requests are correct, issues are addressed, and to ensure satisfaction. Work collaboratively with the End User Computing (EUC) vendor (Fujitsu) to ensure orders are being processed in a timely fashion, and to resolve issues. Capture risks, issues, and lessons learned. Other associated duties as needed.
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