IT Technical Business Analyst

3 weeks ago


Edmonton, Canada ShoreWise Consulting Full time

Company Description

Describe what makes your company great

Job Description

The Senior IT Technical Business Analyst will provide specific End User Computing (EUC) services used by the MWTS team within Technology and Innovation.

The services to be provided by the resource also include but are not limited to:

• Be an advocate and representative of the MWTS program.

• Be part of a collaborative team with the MWTS Program Manager to plan, sequence, and schedule tasks.

• Track ministry requests in spreadsheets (Excel) for hardware and peripherals.

• Create tickets in the ServiceNow system to order hardware and peripherals.

• Manage time and prioritize tasks; must be able to deliver on tasks concurrently.

• Escalate issues to the Program Manager as they arise.

• Plan and attend regularly occurring status meetings with team members to track progress, issues, and assignment of action items.

• Update and maintain documents and emails in the MWTS SharePoint system.

• Work collaboratively with ministry Champions to answer questions, ensure requests are correct, issues are addressed, and to ensure satisfaction.

• Work collaboratively with the End User Computing (EUC) vendor (Fujitsu) to ensure orders are being processed in a timely fashion, and to resolve issues.

• Capture risks, issues, and lessons-learned.

• Other associated duties as needed.

Additional Information

The candidate must be present in Edmonton, Canada at the moment with a valid work permit, people outside Canada, PLEASE DO NOT APPLY.



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