Engage Analyst

6 days ago

Calgary, Canada City of Calgary Full time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As an Engage Analyst, you help to support the implementation of complex engagement projects, lead the implementation of smaller or less complex engagement projects, collect and report on engagement data, and identify and implement Engage tools and process efficiencies. Primary duties include:

Develop and implement engagement tactics or logistical tasks in support of complex projects that are being led by Engage Planners. Develop and implement engagement plans for smaller or less complex engagement projects. Collect, ensure accuracy and consistency, report and disseminate Engage data relating to subjects such as best practices, engagement activities, intake and projects. Recommend improvements to documentation and processes to improve service efficiencies. Ensure the smooth operation of the Engage portal including working with vendors and other Customer Service and Communications (CSC) staff to address technical problems, ensure content is accurate and consistent and provide orientation/information to CSC staff on how to use the portal and related tools. Qualifications  A completed 2-year diploma in Communications, Public Engagement, Public Relations, Social Sciences, Community Development, Planning, Public Policy or a related discipline and at least 6 years of experience in a related field; OR A degree in Communications, Public Relations, Social Sciences, Community Development, Planning, Public Policy or a related discipline and at least 4 years of experience in a related field. Experience public engagement or engagement with interested parties is preferred. Success in this position requires excellent communication, problem solving and well-developed organizational skills.

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