Service Advisor
2 months ago
This is a unionized position. Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit.
Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants’ needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.
ABOUT THE BRANCH
Sackville Public Library is a high-paced branch that quickly responds to the needs to the community. Many community members visit the branch daily. We are located in an economically diverse community, with a large segment of children and teens attending the library independently. It is a vibrant community space for all, with programs, conversations and numerous partnerships.
KEY RESPONSIBILITIES
As a Service Advisor at Halifax Public Libraries, you will:
Working with Public Service:Build, support and facilitate positive relationships with all library usersAnswer customer questions and provide information including readers’ advisory services and refer to appropriate staff as neededHandle cash, credit and debit transactions (e.g. fines, refunds, and voids)Perform opening and closing duties for the branch (e.g. balancing cash, prepare deposits, and maintain cash float) Foster a safe environment for library staff and users by proactively monitoring public use of facilitiesRespond to safety concerns, address comments and complaints, and prepare incident reports as required.Promote and display materials, programs and servicesAssist with Service Support duties as requiredWorking with Material Handling:Check out materials and assist customers with self-check-outHandle registration and maintenance of library user accountsSelect and refer materials for specific clients (e.g. Home Delivery, Borrow by Mail, ELL and Literacy tutors and learners, Preschool Grab Bags)Provide collection maintenance support:Sort, process, repair or discard library materialsResolve problem items (e.g. mismatches, missing pieces)Working with Programming:Host, facilitator and/or deliver programs, event guests and library toursPlan program activities within established frameworks or in an area of personal expertisePromote or provide library services at community sitesWorking with Technology:Assist customers in the use of the library catalogue, the library’s electronic resources, Internet, social media and word processingAssist customers with personal electronic devices such as tablets and phonesAssist customers with printing, scanning, photocopying, faxingTroubleshoot library computers and related equipmentOther:Display, promote, and perform work duties in a positive and safe way and display safety awareness at all times.Support and show leadership by working to health and safety standards, following health and safety policies and procedures and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions and improvement possibilities.
DO YOU HAVE WHAT IT TAKES?
Education and Experience:Completion of Grade Twelve (12) or equivalent & three (3) years of related experience (Related experience can come from a number of sources such as volunteer work, community work, customer service, hospitality, or retail experience)
Required: Read and write EnglishEffective communication skillsBasic math skills for cash handlingBasic computer knowledge and skills, including:Functions of a web browserMicrosoft office applicationsSocial media applicationsIntermediate technology skills, including:Willingness to learn and experiment with additional tools and technologiesWillingness to support others in learning technical skills and conceptsAsset:Fluency in a second languagePrevious work experience in a libraryExperience with public speaking, performance or hosting events
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