HR Consultancy Services Manager

1 week ago

Toronto, Canada Peninsula Canada Full time

Company      Peninsula Employment Services Limited

Job Title           HR Documentation Consultancy

Department      Consultancy

Location           Toronto, ON (On-site)

About Us

Peninsula Employment Services Limited (“Peninsula”) is a provider of external human resources solutions, including employment relations advice, and health and safety advice to small and medium-sized businesses. Peninsula is a division of Peninsula Business Services Limited, based in Manchester, England. Peninsula currently operates in the U.K., Ireland, Australia, New Zealand and Canada, and employs over 3,400people globally. Peninsula opened its Canadian office in September 2017 and has quickly become one of the fastest growing companies servicing clients in 8 provinces.

The Role of the HR Consultancy Services Manager

Job Purpose: To lead and manage the HR documentation consultancy teams.

Job Overview: As the Manager, you will oversee a team of professional, client-focused HR professionals who cater to our rapidly growing client base. You will manage performance, provide regular activity reports, track performance metrics, and lead and coach the team of consultants.

Day-to-Day Duties and Responsibilities

  • Lead and manage both the HR Documentation Consultants, and Employment Development Consultants (EDC) teams.
  • Provide weekly, monthly, and quarterly performance reports to the Vice President of Employment Services and other stakeholders.
  • Lead training and coaching sessions.
  • Arrange and lead bi-weekly team meetings.
  • Investigate and resolve complaints and negative service reviews relating to the HR Consultancy teams.
  • Attend scheduled conference calls with counterparts across the Group.
  • Conduct monthly one-on-one meetings with team members to manage performance issues and expectations.
  • Conduct semi-annual performance reviews for the team.
  • Complete HR Consultancy objectives every quarter or as required.
  • Interview, select, and onboard new HR Consultancy Team members.
  • Liaise with the legal department to stay updated on changing employment legislation in the provinces we serve; update documentation as required.
  • Oversee and lead the development of new programs or software platforms within the HR Consultancy Team.
  • Ensure maintenance of the documentation library in DocBuilder.
  • Manage workload per Peninsula's policies and procedures to meet expectations.
  • Ensure consistent achievement of the HR Consultancy Team's deadlines and targets.
  • Note: This is not an exhaustive list of duties. Additional tasks may be assigned to accommodate the evolving role and business objectives.

Education/Experience

  • Bachelor's degree in human resources, Business Administration, or a related field.
  • HR certification (e.g., CHRP, CHRL)
  • Minimum of 5-7 years of experience in HR, with at least three years in a supervisory or managerial role.
  • Monday to Friday, 9:00 AM to 5:30 PM - hours vary based on business needs.
  • In-office based position in Toronto.

Work Environment

  • Monday to Friday, 9:00 AM to 5:30 PM - hours vary based on business needs.
  • In-office based position in Toronto.

What you Bring to the Team

  • Strong coaching, performance and metrics based mind-set.
  • Ability to present information clearly and effectively to different audiences.
  • Strong interpersonal skills to build relationships with employees, management, and external partners.
  • Ability to analyze metrics and data to inform decision-making.
  • Excellent organizational and time management skills.
  • Experience with organizational development and effectiveness initiatives.
  • Ability to foster a positive and inclusive workplace culture.
  • Strategic thinking and ability to align HR initiatives with organizational goals.

Why Work for Peninsula?

Peninsula has been voted one of the best companies to work for by the Glassdoor Awards. Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued.

Also:

  • Day off on your birthday
  • Enhanced Benefits with Health and Dental Coverage
  • We offer a Registered Retirement Savings Plan (RRSP) Matching Program
  • Downtown Location
  • Vacation Days increase after 2- and 5-years' service.


Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process

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