Customer Service/Travel Advisor

4 weeks ago

Montréal, Canada CAE Full time

Role and Responsibilities

Position: Customer Service / Travel Advisor

General position summary:

Customer Service/Travel advisor fulfills the requests of Aircraft Training customers. On-site Travel Advisor representing Signature Travel Services; assist customers with hotel reservations, car rentals and extracurricular activities. Provide assistance to customers by supporting various roles within Customer Service. Contact all incoming clients prior to arrival in a professional manner to ensure all correct materials/accesses are received and resolve any issues as required. Manage ordering of customer lunches and snacks. Provide statistical and presentation data as required. Maintain the customer touchscreens content. Provide support for eLearning/digital tools as required. Provide back up support to front reception/course support. Provide excellent customer service.

Competencies required:

Intermediate computer skills with knowledge of MS Office. Appreciation of flight and maintenance training program environment, an asset. Education: CEGEP DEC or equivalent

Key outputs/deliverables and tasks:

Provide excellent customer service Provide hotel and car rental reservations/information; track all data Update and maintain customer touchscreens Point of contact for customer queries and requests; monitor and respond to customer requests Contact all incoming clients prior to arrival to ensure all materials/accesses are received/functioning Troubleshoot, analyze and assist customers for eLearning issues. Manage ordering of customer lunches and snacks Provide on-site concierge service as required Maintain relationship with various hotel representatives and industry vendors in area; track and compile daily ledgers of hotel reservations Provide back up support for front reception and course support. Maintain statistical data, compile reports and distribute to necessary people. Respond to customer and instructor requests for assistance.

______________________________________________________________________________

Poste : Service clientèle / Conseiller en voyages

Résumé général du poste :

Le conseiller en service à la clientèle et en voyages répond aux demandes des clients de la formation aéronautique. Conseiller en voyages sur place représentant Signature Travel Services ; aide les clients pour les réservations d'hôtel, la location de voitures et les autres activités. Fournir une assistance aux clients en assumant divers rôles au sein du service à la clientèle. Contacter tous les clients entrants avant leur arrivée, de manière professionnelle, afin de s'assurer que tous les documents/accès sont reçus et résoudre tout problème, le cas échéant. Gérer la commande des déjeuners et des collations des clients. Fournir des données statistiques et de présentation selon les besoins. Maintenir le contenu des écrans tactiles des clients. Fournir un soutien à l'apprentissage en ligne/aux outils numériques, le cas échéant. Fournir un soutien à la réception/aux cours. Fournir un excellent service à la clientèle.

Compétences requises :

Compétences informatiques intermédiaires avec une connaissance de MS Office.

Connaissance de l'environnement des programmes de formation au vol et à la maintenance, un atout.

Formation : CEGEP DEC ou équivalent

Principaux résultats/objectifs et tâches :

Fournir un excellent service à la clientèle

Fournir des renseignements, réservations d'hôtels et de voitures de location ; faire le suivi de toutes les données.

Mettre à jour et entretenir les écrans tactiles des clients

Point de contact pour les questions et les demandes des clients et en assurer le suivi

Contacter tous les clients entrants avant leur arrivée pour s'assurer que tous les matériaux/accès sont reçus/fonctionnels

Dépanner, analyser et assister les clients pour les problèmes eLearning.

Gérer la commande des déjeuners et collations des clients

Fournir un service de conciergerie sur place, selon les besoins

Entretenir des relations avec les différents représentants des hôtels et les fournisseurs de la région ; suivre et compiler les registres quotidiens des réservations d'hôtel.

Fournir un soutien à la réception et aux cours.

Maintenir des données statistiques, compiler des rapports et les distribuer aux personnes concernées.

Répondre aux demandes d'assistance des clients et des instructeurs.

#LI-RA1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

  • Leisure Travel Advisor

    6 days ago

    Montréal, Canada Direct Travel Full time

    **Position Overview** As a key member of the Monteal team the Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members and report to the Branch Manager. **Responsibilities** - Provide leisure travel sales by building a...

  • Corporate Travel Advisor

    1 week ago

    Montréal, Canada Direct Travel Full time

    Corporate Travel Advisor - Bilingual - Remote - Embark on the next step in your career journey with Direct Travel! - As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies...

  • Corporate Travel Advisor

    1 week ago

    Montréal, Canada Direct Travel Full time

    Corporate Travel Advisor - Bilingual - Remote Embark on the next step in your career journey with Direct Travel! -As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies...

  • Travel Advisor

    20 hours ago

    Montréal, Canada Corporate Travel Management North America Inc. Full time

    **Summary of Position**: Provide travel services for business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative...

  • Leisure Travel Advisor

    6 days ago

    Montréal, Canada Direct Travel Full time

    **CONSEILLER EN VOYAGE DE PLAISIR** **Aperçu du poste** - En tant que membre clé de l'équipe de la succursale Loisir de Montreal, le conseiller en voyages sera responsable de la planification des itinéraires, de l'organisation de l'hébergement et d'autres services de voyage pour les clients de Vision Travel. Ce rôle travaillera en étroite...

  • Travel Advisor

    6 days ago

    Montréal, Canada Opportunity Quest Full time

    **Job Title: Travel Advisor** **Compensation: Daily payment of $127-$248** **Duties and Responsibilities**: - Provide expert advice to clients on various travel destinations. - Offer accurate information on attractions, activities, and points of interest. - Facilitate bookings for travel, entertainment, and visitor attractions. - Arrange travel...

  • Customer Success Manager

    2 months ago

    Montréal, Canada Kaptio Travel Full time

    Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place. **About Kaptio** - Kaptio is an international Travel Tech company, founded...

  • Travel Advisor I

    3 days ago

    Montréal, Canada JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as...

  • Travel Advisor I

    1 hour ago

    Montréal, Canada JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as a...

  • Customer Service Advisor

    3 weeks ago

    Montréal, Canada CGI Full time

    **Customer Service Advisor**: **Category**: Administration **Main location**: Canada, Quebec, Montréal **Position ID**: J0223-0086 **Employment Type**: Full Time **Position Description**: - CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged...

  • This Is Travel Assistant

    6 days ago

    Montréal, Canada Mazel Travel Agency Full time

    This is Online Travel Assistant. You only need to assist with online operations, Job Requirements Below: - Basic English is needed - You must be 20years old and above. - Does not required any experience. - Employment benefits: (Daily wage) - it's flexible working hours (2-3 hours/day) - You can earn up to : $1,320-$1,560 / Per week (Full time ) - And up...

  • Customer Service Advisor

    6 days ago

    Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...

  • Customer Service Advisor

    2 months ago

    Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...

  • Customer Service Advisor

    2 months ago

    Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...

  • Customer Service Advisor

    1 month ago

    Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...

  • Customer Service Advisor

    2 weeks ago

    Montréal, Canada TotalEnergies Full time

    Sales - MONTREAL-LAFLEUR(CAN) - Canada **TotalEnergies is a global multi-energy company that produces and supplies oil and biofuels, natural gas and green gas, renewable energies and electricity.** Its 105,000 employees are committed to making energy ever more affordable, clean, reliable and accessible to as many people as possible. Present in more than 130...

  • Travel Online Advisor

    4 days ago

    Montréal, Canada Gauther Contracting Full time

    **Job Title**: Travel Online Assistant **Company Name**: Gauther Contracting **Position Type**: Full-time, Remote **Experience Level**: No experience required, training provided Are you passionate about travel and helping others explore the world? [Your Company Name] is looking for dynamic individuals to join our team as Travel Online Assistants. This is...

  • Sales Executive

    2 weeks ago

    montréal, Canada CruiseHub Full time

    About Us: Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    2 weeks ago

    montréal, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...

  • Sales Executive

    1 week ago

    montréal, Canada CruiseHub Full time

    About Us:Our mission is to create the world’s best cruise booking experience. CruiseHub aims to streamline the journey from browsing to boarding, ensuring every traveler finds their perfect cruise with ease and confidence. If you have a passion for travel, excitement for sales, and aspire to do the best work of your life, we invite you to come aboard and...