Retail Operations Manager

1 month ago

London, Canada NAPA Auto Parts Full time
Job Description

Reporting to the General Manager you will be  responsible for the organizational effectiveness of the district's stores in terms of meeting NAPA's customer service standards, achieving financial goals and supporting the district's sales development efforts. You will support and work collaboratively with store managers to ensure that operational improvement priorities are addressed. 

The Operations Manager is accountable for: 

  • Work with UAP HO, Sales Managers and Store Managers to develop, adapt and deploy strategies and tools for improving the effectiveness and efficiency of Corporate Retail Stores Operations and service level to customers. Ensure that policies and procedures are implemented and followed up by conducting store audits and by providing training tools and other support to Sales and Store Managers; 
  • Manage utilization of Price Profiles at the Region level. Monitor and recommend action plans to resolve gross profit, A/R and inventory issues. Analyze and adjust NL purchases ; 
  • Produce and analyze reports re: stores/ districts / regional operations performance and recommend action plans. Process administrative paperwork (P&L review, weekly reports, etc.) to support General Operations Manager. Work with General Operations Manager, Sales Managers and Store Managers to define and review operational priorities, improvement opportunities and develop action plans. Support Sales Managers and Store Managers in preparing business cases for investments at store level. Support Corporate Stores budgeting process ; 
  • Recruit, motivate and develop corporate retail store management team under their responsibility in order to achieve objectives. 
  • Ensure effective communication with all personnel
  • Participate in Regional management meetings and participate in special projects. 

Qualifications

To join our team, you need: 

  • 5 years of experience in a high level management position
  • Knowledge of the automotive aftermarket and parts supply is considered an asset
  • Proficiency in Microsoft Office Suite 
  • Strong communication, organizational, and problem-solving skills
  • Ability to mentor and lead a successful team
  • Asset: College Diploma or University Degree, with a major in Business administration / Management or equivalent work experience

#UAPCENTRAL / #LI-KM1



Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you

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