Retail Sales Manager

2 weeks ago

Pembroke, Canada Value Village Full time

**Who we are**:
Savers Value Village is a for-profit global retailer that has become a neighborhood home to millions of thrifters across the U.S., Canada and Australia. We got our start nearly 70 years ago with a commitment to reuse, and today, our mission is to champion reuse and inspire a future where shopping secondhand is second nature. We acquire the secondhand merchandise we sell in our stores from our non-profit partners, providing them with critical funding to support their missions. Over the last 5 years, we have paid our non-profit partners more than $615 million for gently-used, secondhand items dropped off at our stores. As a leader in reuse, we diverted nearly 600 million pounds of goods from landfills last year alone, extending the life of those reusable items.

We are also committed to recognizing the uniqueness of each of our team members and customers and to building a community where everyone can feel welcome. We care about your whole health and well-being.

***

**Our benefits offerings include**:

- Bundled health plans such as medical, Rx, dental and vision
- Company-paid life insurance for extra protection and peace of mind
- Programs to stop smoking, diabetes management coaching, and on demand care options.
- A RRSP plan with generous company matching contributions to assist you in saving for a secure financial future.
- Paid time off from work for leisure or other hobbies.
- A range of mental health services to assist you in managing daily life.

**Summary**:
The Retail Sales Manager (RSM) increases sales and profits by being responsible for the oversight of the day-to-day functions of the sales floor, and the customer and donor experience. This includes upholding company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate and friendly service at the cash registers, on the retail floor, and at point of donation. The RSM’s supervision takes the form of side-by-side involvement in the work to observe, assess and coach performance, as well as to set the pace of work. The RSM links his/her every action to productivity and business results.

**Minimum Required Education, Training and Experience**:

- High School diploma. Post
- Secondary degree/diploma preferred.
- Sales floor supervisor, cashier supervisor, customer service management, or retail management experience

**Essential Job Functions**:
**Store Performance**: Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plan(s). Understand company objectives, local market potential and can analyze and act on key metrics, observations, and information.

**Leadership and Development**: Lead, direct and supervise the work of supervisors and operations team members. Plan staffing needs and coordinate recruitment, selection, and training. Identify and develop high potential supervisors and team members through on-the-job, guided work.

**Customer/Donor Service**: Receive and respond to customer questions, requests, and complaints. Process exchanges, special customer needs, and team member purchases as needed. Implement the set-up of sales and marketing promotions & programs.

**Retail Operations**: Schedule supervisors and team members for cash registers and sales floor to meet customer demand. Monitor sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are meet and determine the need to increase, decrease or reassign staffing.

**Loss Prevention, Safety & Cash/Tender Control**: Protect company assets and information by ensuring their safe handling, security, and integrity. Manage cash and tender controls. Perform morning accounting and banking procedures as needed. Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.

***

**Physical Requirements**:

- Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 - 10 lbs. of force.
- Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team, assist customers.
- Some exposure to hazardous machinery, solvents, continuously exposed to dust and frequently exposed to temperature fluctuations.
- Must adjust work schedule to the needs of the business, including working some nights, holidays, and weekends.

**Travel**:5% Travel time required. May sometimes be required to drive to the bank to make deposits and will periodically need to drive to meetings or other stores for business purposes.

  • Retail Visual Merchandiser

    2 weeks ago

    Pembroke, Canada POWERHOUSE RETAIL SERVICES Full time

    Do you have a flair for merchandising? Have worked retail in the past but looking for a change? We are currently recruiting for an independent contractor to fill the role of ‘**Retail** **Visual Merchandiser**' in the **Pembroke, ON **area to join our team of national visual merchandisers to complete service calls in Marks Work Warehouse, Walmart and other...

  • Retail Visual Merchandiser

    2 weeks ago

    Pembroke, Canada POWERHOUSE RETAIL SERVICES Full time

    We are currently recruiting for an independent contractor to fill the role of ‘**Retail** **Visual Merchandiser**' in **Pembroke, ON **area. To complete service calls in the Marks Work Warehouse, and other Retailers. This opportunity offers **flexible part-time hours** (no weekends or evenings) throughout the week (Monday through Friday) with the ability...

  • Retail Visual Merchandiser

    2 weeks ago

    Pembroke, Canada POWERHOUSE RETAIL SERVICES Full time

    We are currently recruiting for an independent contractor to fill the role of ‘**Retail** **Visual Merchandiser**' in **Pembroke, ON **area. To complete service calls in the Marks Work Warehouse, and other Retailers. This opportunity offers **flexible part-time hours** (no weekends or evenings) throughout the week (Monday through Friday) with the ability...

  • Retail Visual Merchandiser

    2 weeks ago

    Pembroke, Canada POWERHOUSE RETAIL SERVICES Full time

    We are currently recruiting for an independent contractor to fill the role of ‘**Retail** **Visual Merchandiser**' in **Pembroke, ON **area. To complete service calls in the Marks Work Warehouse, and other Retailers. This opportunity offers **flexible part-time hours** (no weekends or evenings) throughout the week (Monday through Friday) with the ability...

  • Retail Visual Merchandiser

    2 weeks ago

    Pembroke, Canada POWERHOUSE RETAIL SERVICES Full time

    We are currently recruiting for an independent contractor to fill the role of ‘**Retail** **Visual Merchandiser**' in **Pembroke, ON** area. To complete service calls in the Marks Work Warehouse, and other Retailers. This opportunity offers **flexible part-time hours** (no weekends or evenings) throughout the week (Monday through Friday) with the ability...

  • Retail Manager, Services

    2 weeks ago

    Pembroke, Canada Staples Canada Full time

    : 1229786 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...

  • Retail Merchandiser

    7 days ago

    Pembroke, Canada Merchandising Consultants Associates Full time

    **THE COMPANY** At MCA, we take pride in being a leading Canadian Merchandising Company, providing top-notch services to Retailers and Consumer Packaged Goods companies across Canada. Our diverse range of services includes Merchandising, Sales, Price Collection, Retail Audits, Retail Store Renovations, and so much more. With our team of supportive and...

  • Photocentre Associate Pembroke 3171

    3 weeks ago

    Pembroke, Canada OSL Retail Services Inc Full time

    Overview: **Who are we?** OSL is a dynamic, people-driven company providing outsourced sales services for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. At OSL, we hire passionate people who are looking for their next big career challenge Walmart Canada has teamed up with OSL to run...

  • Sales Associate

    5 days ago

    Pembroke, Canada Ardene Full time

    **Location Details**: Pembroke Mall **PostalCode**: K8A 6Y7 **Category**: Retail **Requisition Number**: 16843-140-SA-PT **Date Opened**: December 13, 2024 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Part Time **Education**: Some High School or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're Ardene!** We...

  • Sales Associate

    2 days ago

    Pembroke, Canada Ardene Full time

    **Location Details**: Pembroke Mall **PostalCode**: K8A 6Y7 **Category**: Retail **Requisition Number**: 16187-140-SA-PT **Date Opened**: September 23, 2024 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Part Time **Education**: Some High School or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're Ardene!** We...

  • Sales Associate

    2 days ago

    Pembroke, Canada Ardene Full time

    **Location Details**: Pembroke Mall **PostalCode**: K8A 6Y7 **Category**: Retail **Requisition Number**: 15989-140-SA-PT **Date Opened**: August 26, 2024 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Part Time **Education**: Some High School or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're Ardene!** We...

  • Fashion Visual Merchandiser

    2 weeks ago

    Pembroke, Canada POWERHOUSE RETAIL SERVICES Full time

    Do you have a flair for merchandising? Have worked retail in the past but looking for a change? We are currently recruiting for an independent contractor to fill the role of ‘**Fashion** **Visual Merchandiser**' in the **Pembroke, ON **area to join our team of national visual merchandisers to complete service calls in Marks, Walmart, Sport Chek, Peavy and...

  • Retail Store Supervisor

    2 weeks ago

    Pembroke, Canada Becker's Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Work setting**: - Retail business **Tasks**: - Assign sales workers to duties - Authorize payments by cheque - Authorize return of merchandise - Sell merchandise - Prepare reports on sales volumes, merchandising and personnel matters - Organize and maintain...

  • Retail Store Supervisor

    4 weeks ago

    Pembroke, Canada Alice General Store Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Work setting**: - Retail business **Tasks**: - Assign sales workers to duties - Authorize payments by cheque - Authorize return of merchandise - Sell merchandise - Prepare reports on sales volumes, merchandising and personnel matters - Resolve issues that may...

  • Electronics and Photo Centre Sales Associate

    4 weeks ago

    Pembroke, Canada OSL Retail Services Inc Full time

    Overview: **Electronics and Photo Cent**re** Associate **(Full-time & Part-time)** OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing great things every day! We have a hunger to succeed and never miss an opportunity to...

  • Parts Administrator

    2 weeks ago

    Pembroke, Canada MURPHY FORD SALES LTD Full time

    The Parts Administrator is responsible for creating great first impressions and guides the customers through the acquisition of the correct parts (and any additional or secondary parts required). The Parts Administrator is a great listener and is a master at executing all the parts counter duties with due diligence and customer service and safety in mind....

  • Sales Manager

    3 weeks ago

    Pembroke, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 1398 Pembroke St W, Pembroke ON...

  • Department Manager

    4 weeks ago

    Pembroke, Canada Sport Chek Full time

    **What you’ll do** - As a Department Sales Manager you have a passion for sports and live an active lifestyle. - You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team. - As an ambassador and leader of the customer experience you look to develop relationships with...

  • Department Manager, Footwear

    7 days ago

    Pembroke, Canada Sport Chek Full time

    What you'll do As a Department Sales Manager of Footwear, you have a passion for sports and live an active lifestyle. You know shoes, are keenly interested to learn more, and maybe even a sneaker head You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your...

  • Management Trainee

    3 days ago

    Pembroke, Canada Enterprise Rent-A-Car Full time

    Start your career with Enterprise Mobility! We're hiring immediately for our respected Management Training Program.Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of opportunities. With...