Retail Store Manager

2 weeks ago

London, Canada Anova: A Future Without Violence Full time

**Purpose and Role of Position**:
Congruent with Anova beliefs, values, and philosophy, the Retail Store Manager is to be responsible for all aspects of a bricks and mortar used clothing store, operating to meet the organizational goals of Anova: A Future Without Violence.

**Job Summary**:
The Store Manager is responsible for planning and implementing stock systems, logistics, maintaining cash controls and retail sales records, stocking and the management of the inventory of donated clothing and maintaining the store in order to ensure exemplary customer service. The Store Manager possesses a clear vision of the store’s development and plans and coordinates operations to optimize sales and profitability. The Store Manager reports to the Director of Finance; however, reporting relationships can change at the discretion of Anova leadership.

**Job Qualifications**:

- Graduate from a retail management, marketing, or fashion merchandising program
- Required knowledge and skills through related experience in a retail setting
- A minimum of three years of experience and demonstrable skills in:

- _Training and supervision of staff and volunteers_
- _Managing budgets, statistical, and financial reports_
- _Sales records and related book keeping accounts_
- _Market Strategy Planning_
- _Preparing promotional materials and displays_
- _Flexibility in working hours_

**Competencies**:

- Communication
- Product Knowledge
- Customer Focused
- Sales Skills
- Decision Making
- Managing Performance
- Results Oriented
- Accountability
- **Job Responsibilities Including But Not Limited To**_

**Responsibility: Marketing**
- Provide the Director of Finance with annual sales projections as part of the Anova annual budget preparation
- Use annual sales projections in order to establish quarterly sales targets and provide written monthly plan on how to achieve them
- Determine and implement any necessary marketing strategy changes by reviewing monthly financial statements and store sales records
- Formulate pricing policies by reviewing merchandising activities
- Determine and implement additional needed sales promotion as required, including authorizing sales
- Design and set-up visual merchandising in ways that best catch customer attention
- Development and implement creative business ideas such as store events or store fundraising events

**Responsibility: Customer Service**
- Greet customers and assist them in finding items with the goal of providing an exemplary shopping experience
- Establish targets for customer service and competitive price points
- Deal with customer queries and complaints

**Responsibility: Personnel**
- Ensure individuals are trained for their positions and that they perform their duties well
- Provide coaching, regular feedback, and formal annual performance appraisals with staff and volunteers
- Schedule shifts
- Verify, approve and submit staff timesheets biweekly
- Train staff on product knowledge, managing cash and credit card transactions, returns and refunds, and how to accommodate customer complaints
- Train staff on job safety, specifically in the areas of processing deliveries for sale and personal safety when working alone
- Embrace respect at work principles including being relational and building an environment where negative behaviour cannot flourish
- Follow the Occupational Health and Safety Act as to specific duties of a workplace supervisor, and actively encourage the principles of health and safety

**Responsibility: Administrative and Operational**
- Collaborate with Anova Inventory Coordinator to establish inventory
- Ensure movement, rotation, and transport of good quality used clothing. Price items for sale
- Maintain inventory in an orderly and attractive manner to encourage sales
- Operate cash register, receive cash, and provide correct change
- Approve refunds and balance cash receipts against sales. Process and record credit and debit card transactions. Authorize the release of gift cards.
- Reconcile, report and submit weekly sales and deposit balances
- Order and receive supplies for the retail operation
- Maintain store cleanliness and order by overseeing maintenance and upkeep to the store. Contact maintenance, cleaning, or repair services as needed
- Liaise with partner agencies
- Use monthly financial statements to monitor store expenses
- Secure merchandise by implementing security systems and measures
- Prepare monthly reports for the development manager and make ongoing recommendations for improvement

**Responsibility: Other Duties**
- Represent the store as a member and Manager Representative of the Anova Joint Occupational Health and Safety Committee
- Continuous learning in the retail field and the area of gender-based violence, violence against women and women’s issues, and data specific to Anova
- Employees of Anova are expected to find a healthy balance between their work and personal life. They are expected to practice self-care on a regular basis

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