Unit Secretary

3 weeks ago

Toronto, Canada North York General Hospital Full time

Job Description

Unit Secretary - Telemetry Unit, PTC (J0424-0901)

Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.

Position Summary
Unit Secretary, Telemetry Unit
Your goal in this position is to perform administrative, secretarial and receptionist support for the Telemetry unit in a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families.

On a practical level, you will
Support and adhere to Hospital policies and procedures
Utilize customer service principles to act as a patient liaison when interacting with patients and families (e.g. registering new patients, triaging phone calls and routing requests and inquiries as appropriate)
Coordinate various interdepartmental activities and requests such as transportation of patients for tests, scheduling of appointments for various clinics, reminder appointment phone-calls, discharges and other services required on the unit
Represent physicians and health care professionals (i.e., nurses, allied health) by screening and triaging incoming telephone calls and inquiries; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
Assume responsibility for identification and advancement of issues and concerns with the Clinical Team Manager in a time sensitive manner
Compile and disseminate material/documents related to Program activity
Maintain attendance/time reporting information and arranges appropriate relief including agencies. Inputs payroll, and keeps record of nursing resource pool and overtime statistics
Process computer provider order entries within scope of practice notifies appropriate staff, and specific departments as required
Support clinicians with system order entry functions, such as scheduling patient appointments and follow-up appointments
Process requisitions as required (blood work, CT, etc.), maintains documentation and follows up on outstanding information (e.g., test results, follow up appointments)
Maintain organization of admissions, discharges, outstanding orders and medication information, dismantles charts and enters information electronically as required
Prepare reports and discharge instructions, photocopying, prioritizing and processing of information as required
Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt

Qualifications
Ontario Secondary School Diploma (OSSD) or equivalent
A medical office assistant certificate or minimum one year comparable office experience with medical orientation
Working knowledge of medical terminology and ability to perform medical transcription
Experience inputting payroll, timesheets and staff schedules
Demonstrated commitment to patient/client centred care
Accurate minimum typing speed of 45 w.p.m.
Proficiency in Microsoft Office including; Word, Excel and PowerPoint
Experience dealing with the public in a fast paced and customer service environment
Experience on an inpatient unit preferred
Bilingualism in French/English an asset

What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Part Time Casual position, 8 hour shift, days and evenings in the Telemetry Unit on an as needed basis. . We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan.

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

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