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Lead Product Manager

3 months ago

Vancouver, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

In this role, you will deliver product expertise and onboarding support for complex cash management products. You will work directly with commercial clients on a project basis to complete the onboarding of connectivity, payables, receivables and reporting products. You will also partner with and serve as a primary product advocate between RBC clients, Commercial Financial Services (CFS), Corporate Client Group (CCG) treasury solution salesforce, integration / servicing teams, and product teams to answer questions and address client-specific requirements, enabling consistency and accuracy in client communications.

What will you do?

  • Project manage the customer implementation in line with the quality and time commitments and achieve high levels of customer satisfaction
  • Coordinate with stakeholders (including Relationship Managers, Product teams, sales managers, client service teams, legal, etc.) to deliver the solutions in a coordinated and timely manner to realize revenue
  • Enhance productivity and sustain high quality client centric service culture
  • Drive innovation and industry best practice in coordination with product team in the development and delivery of client implementation methodologies, tools and techniques
  • Develop tools and techniques to support the provisioning, management and trouble-shooting of technology-based issues as part of client implementation lifecycle
  • Program and change management – promote a culture of professional program/ project leadership in a client facing delivery environment, with accountability for all implementation activities as part of client transition through the solutions delivery to business-as-usual
  • Governance & control – focus on the effective management of delivery, commercial & operational risk as part of deal execution and fulfilment lifecycle

What do you need to succeed?

Must-have

  • 5+ years of experience & strong subject knowledge in commercial banking and cash management
  • Proven ability to prioritize and adapt to a fast paced environment, as this is an intense high volume project role requiring above average organizational skills and a proven capacity for time management across several projects.
  • Willingness to learn new skills while building partnerships with stakeholders and fostering team work
  • Excellent written and verbal communication skills; notably the ability to straddle high-level / strategic client conversations and the technical nuances of the product platform


What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work

Job Skills

Communication, Interpersonal Relationship Management, Project Management, Results-Oriented

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-08-07

Application Deadline:

2024-08-21

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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