General Manager

6 months ago

Kitchener, Canada Doon Village Retirement Residence Full time

Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and respect. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is crucial in driving and sustaining a culture that inspires our core values – positivity, accountability, community, and caring. You will ensure that these values are deeply embedded in every facet of our operations, from daily interactions to shaping the future of senior care excellence

Reporting to the Vice President Regional Operation or the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment. This role requires balancing the demands of nurturing relationships with seniors, their families, and external community stakeholders.

What We Offer:

Sienna Senior Living is one of Canada’s largest owners and operators of 81 seniors’ living residences in addition to managing 12 residences for third parties. Our portfolio includes long-term care and retirement residences across Ontario, British Columbia, Saskatchewan and Alberta. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package

• Short Term Incentive Plan 

• Health & Dental benefits program

• RRSP with employer match

• Share Ownership and Reward Program (SOAR) 

• Employee Share Purchase Plan with company match 

• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges 

• A welcoming culture that values diversity and differing perspectives, experiences and beliefs 

What you will be doing:

You will be a welcomed member of the Aspira Management team and impact in the following ways:

• Build a high performing, strong and effective management team 

• Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees 

• Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence 

• Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority 

• Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin

• Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues 

• Ensure site level compliance with all applicable provincial regulations

• Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience 

• Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy

• Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community 

Who you are: 

• You have a bachelor degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization 

• With 3-5 years of progressive leadership experience in retirement living, hospitality or a similar sector, you have honed your management skills and are adept at leading teams in compassion and efficiency 

• You have a proven track record of effective team management, budget management and operational excellence. Your experience demonstrates your ability to manage resources wisely and lead operations successfully 

• You possess experience in sales and marketing, crucial for driving occupancy and engaging the community. Your skills in this area will help promote our services and enhance our reputation and reach 

• Your excellent verbal and written communication skills stand out. You are capable of building and maintain strong relationships with seniors, their families, team members and external stakeholders 

What you need to know

• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience 

• You must successfully pass a Vulnerable Sector Check and/or Criminal Record Check applicable to the appropriate province 

Apply Now if you want to learn more 

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