Supervisor, Concessions

Found in: Talent CA C2 - 2 weeks ago

Toronto, Canada The Royal Conservatory Full time
Job Title Supervisor, Concessions & Beverage (Part-Time) Job Type Hourly Location The Royal Conservatory - Toronto, ON M5S 1W2 CA (Primary)
Job Description

The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.com for more information.

What is the Opportunity?

The Supervisor, Concessions and Beverage will assist in managing event operation services including concerts, corporate events and social functions at The Royal Conservatory’s TELUS Centre for Performance and Learning. Event operations includes concession bars, event setup and closing, backstage/stage door, and merchandise sales. The Supervisor, Concessions and Beverage works closely with the Event Coordinators, front of house, production and security teams to ensure that events run smoothly while maintaining the highest level of patron satisfaction, comfort and safety. 

Main Duties & Responsibilities

• Assist in the screening, hiring, training, and scheduling of all event services staff including bar, merchandise, and back of house staff.
• Maintain and uphold all Alcohol and Gaming Commission of Ontario regulations during events.
• Ensure that volume business during intermissions is handled in a professional and efficient manner with the goal of capturing all possible patron business.
• Prepare nightly reports on concession sales, including nightly inventory, sales reports, and reconciliations.
• Coordinate/interface with security personnel on the proper and timely reporting of incidents involving patrons.
• Help manage aspects of beverage services including cash handling and reconciliation, receiving, quality control and inventory management.
• Reconcile event beverage consumption following each event.
• Assist in managing event and catering services for private events including set-up, tear-down and load-out.
• Performing other duties as required.

Job Requirements

What We're Looking For

• A minimum of 2 years’ experience in food & beverage or events management in a comparable venue. 
• A current Smart Serve Certification required.
• Prior experience suing Microsoft Office Suite and POS systems.
• Experience managing merchandise operations is considered an asset.
• Ability to appropriately prioritize tasks to execute successful events
• Strong communication, customer service, and interpersonal skills.
• Strong attention to detail and ability to create complete and accurate event reports.
• Ability to remain level-headed and resolve multiple challenges and requests in a fast-paced, demanding environment.

Additional Information

• Must be available to work flexible hours including evenings and weekends.

Hourly Wage

• $21.37 per hour.

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