Supervisor, Concessions

2 weeks ago

Toronto, Canada The Royal Conservatory Full time

**Job Description**:
**What is the Opportunity?**:
The Supervisor, Concessions and Beverage will assist in managing event operation services including concerts, corporate events and social functions at The Royal Conservatory’s TELUS Centre for Performance and Learning. Event operations includes concession bars, event setup and closing, backstage/stage door, and merchandise sales. The Supervisor, Concessions and Beverage works closely with the Event Coordinators, front of house, production and security teams to ensure that events run smoothly while maintaining the highest level of patron satisfaction, comfort and safety.

**Main Duties & Responsibilities**:

- Assist in the screening, hiring, training, and scheduling of all event services staff including bar, merchandise, and back of house staff.
- Maintain and uphold all Alcohol and Gaming Commission of Ontario regulations during events.
- Ensure that volume business during intermissions is handled in a professional and efficient manner with the goal of capturing all possible patron business.
- Prepare nightly reports on concession sales, including nightly inventory, sales reports, and reconciliations.
- Coordinate/interface with security personnel on the proper and timely reporting of incidents involving patrons.
- Help manage aspects of beverage services including cash handling and reconciliation, receiving, quality control and inventory management.
- Reconcile event beverage consumption following each event.
- Assist in managing event and catering services for private events including set-up, tear-down and load-out.
- Performing other duties as required.

**Job Requirements**:
**What We're Looking For**:

- A minimum of 2 years’ experience in food & beverage or events management in a comparable venue.
- A current Smart Serve Certification required.
- Prior experience suing Microsoft Office Suite and POS systems.
- Experience managing merchandise operations is considered an asset.
- Ability to appropriately prioritize tasks to execute successful events
- Strong communication, customer service, and interpersonal skills.
- Strong attention to detail and ability to create complete and accurate event reports.
- Ability to remain level-headed and resolve multiple challenges and requests in a fast-paced, demanding environment.

**Additional Information**:

- Must be available to work flexible hours including evenings and weekends.

**Hourly Wage**:

- $21.37 per hour.

**How to Apply**:
The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.

The RCM thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted.

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