Customer Care Follow-up/Service Advisor

4 weeks ago

Edmundston, Canada Edmundston Honda Full time

Conseiller(ère) au Suivi/Service à la clientèle

 

Edmundston Honda est une entreprise bien établie et en pleine croissance spécialisée dans la vente et la réparation de véhicules. Nous avons une opportunité passionnante pour un leader enthousiaste et engagé de rejoindre notre équipe dynamique. Ce poste convient parfaitement à une personne ayant une expérience en service à la clientèle et souhaitant progresser dans sa carrière dans un milieu de travail occupé et soutenu. Une expérience dans l'industrie automobile serait un atout.

 

Les membres de l'équipe d'Edmundston Honda sont la force motrice de notre succès depuis 32 ans. Chacun s'engage à offrir chaque jour une expérience de classe mondiale à nos clients. Il s'agit de créer des expériences inattendues et mémorables qui fidélisent et entretiennent des relations durables avec nos clients.

 

Le candidat idéal est fiable, éthique, possède d'excellentes qualités relationnelles, est fier de son travail et a un intérêt naturel à apprendre et à développer de nouvelles compétences. Si cela vous ressemble, postulez ci-dessous

 

 

Ce que nous offrons

 

-Formation main dans la main avec nos directeurs.

-Excellent programme de formation et de développement personnalisé

- Environnement amusant, rapide et peu stressant

-19 $ /heure plus bonus

-Temps plein 42.5h par semaine

-Du lundi au vendredi de 7h30 à 17h.

-1 heure le midi.

-Assurance-vie/Assurance-vie des personnes à charge.

-L'assurance invalidité.

-Soins hospitaliers.

-Prestations de médicaments sur ordonnance.

-Soins de la vue et soins dentaires.

-Prix employés sur les véhicules neufs.

-Bonne ambiance d'équipe

 

Responsabilités :

 

-Solliciter les clients pour planifier les rendez-vous d'entretien recommandés par le manufacturier, pour promouvoir les spéciaux ou autre service après-vente.

-Suivre les prospects et les clients existants qui rejoignent le concessionnaire par téléphone, sms, réseaux sociaux, web, visite en magasin ou tout autre moyen.

-Suivi rapide des demandes et suivi à long terme tel que détaillé dans les recommandations de fabrication.

- Mettre à jour les informations de contact et aider à fournir des informations opportunes sur les prospects, les rendez-vous et toute information pouvant aider aux relations avec les clients.

-Répondre aux demandes de renseignements et fournir des informations aux clients.

-Expliquez le type et le coût des services offerts.

-Recevoir et consigner les préoccupations

-Accéder et traiter les informations

- Tenir des registres et des statistiques

-Effectuer des tâches générales de bureau.

 

Exigences :

 

-Une attitude positive.

-Achèvement du secondaire.

-Une formation collégiale, professionnelle ou technique serait un atout.

-Enthousiaste avec une grande énergie tout au long de la journée de travail.

-Sortant avec une personnalité amicale.

-Avoir des compétences en service à la clientèle de qualité.

-Posséder de solides compétences en communication.

-Doit avoir un permis de conduire propre et valide.

-Expérience avec Microsoft Office, y compris Word, Excel et Outlook.

-Une apparence professionnelle. -La capacité de lire, écrire et parler anglais et français.

 

 

 

 

Customer Care Follow-up/Service Advisor

Edmundston Honda is a well established and growing business specialising in vehicle sales and repairs.  We have an exciting opportunity for an enthusiastic and committed leader to join our dynamic team.  This position is ideally suited for someone with customer service background who wants to advance their career in a busy and supportive workplace, experience in the automotive industry would be an asset.

 

Edmundston Honda’s team members have been the driving force behind our success for the past 32 years.  Each one is committed to delivering a world class experience for our guests every day.  It’s all about creating unexpected and memorable experiences that build loyalty and lifetime relationships with our guest.

 

The ideal candidate is reliable, ethical, possesses great people skills, takes pride in their work, and has a natural interest in learning and developing new skills.  If this sounds like you apply below

 

 

What we offer

 

-Hand-in-hand training with our managers.

-Excellent customized training and development program

- Fun, fast-paced, low-stress environment

-$19/hour plus bonus

-Full time 42.5 hours per week

-Monday to Friday from 7:30 a.m. to 5 p.m.

-1 hour at lunchtime.

-Life Insurance/Dependents Life Insurance.

-Disability insurance.

-Hospital care.

-Prescription drug benefits.

-Vision care and dental care.

-Employee pricing on new vehicles.

-Great team atmosphere

 

Responsibilities:

 

-Solicit customers to schedule maintenance appointments recommended by the   manufacturer, to promote specials or other after-sales service.

-Follow up prospects and existing customers who reach the dealership by phone, text, social media, web, store visit, or any other medium.

-Rapid follow-up on inquiries and long-term follow-up as detailed in manufacturing recommendations.

- Update contact information and assist in providing timely information about prospects, appointments and any information that may assist in client relations.

-Respond to inquiries and provide information to customers.

-Explain the type and cost of services offered.

-Receive and record concerns

-Access and process information

- Maintain records and statistics

-Perform general office duties.

 

Requirements:

 

-A positive attitude.

-Completion of high school.

-Some college, vocational or technical training would be an asset.

-Enthusiastic with high energy throughout the workday.

-Outgoing with a friendly personality.

-Have quality customer service skills.

-Have strong communication skills.

-Must have a clean and valid driver's license.

-Experience with Microsoft Office, including Word, Excel, and Outlook.

-Professional appearance. -The ability to read, write and speak English and French.

 

 

 

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