Guest Services Supervisor

4 weeks ago

Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full time

The Role

:

As the Guest Services Supervisor, you will assist in leading the bell desk, driving a dynamic and engaging team. We're seeking a leader excited about change and development. The successful candidate will support an Authentically Canadian arrival experience that exceeds Autograph Standards and foster a culture of empowerment, enabling employees to meet guest needs. You will uphold an atmosphere of learning and fulfillment, supporting our employee engagement goals. Additionally, you will assist the Guest Services Manager with onboarding, training, and performance management for all Bell employees, leading from the front to enhance the guest experience.

Job Duties:

Responsible for guest arrival and departure experience. Providing courteous, professional and attentive guest service at all times. Following up with guest requests or concerns efficiently. Establishing a personal rapport with the guest to learn about their needs and expectations, find opportunities to connect and “wow”. Valet parking and retrieval of guest vehicles in a safe and efficient manner. Assisting with guest room deliveries. Driving guest shuttles to local attractions. In-depth knowledge of the Kananaskis Valley and surrounding area, to offer recommendations, make bookings and build an unrivalled Kananaskis guest experience. Responsible for general upkeep of public areas including the hotel lobbies and front entrance. Strong and effective communication/teamwork with all other departments (Housekeeping, Engineering, Conference Services, Accounting, etc). Knowledge of all safety and emergency procedures.

Employment Experience and Educational Requirements:

Minimum of 2 years of driving experience, experience driving larger vehicles (trucks, vans, etc.) is considered an asset. Minimum of 1 year of experience in a leadership position, preferably within the hospitality industry. Must provide a clean drivers abstract. Dynamic, enthusiastic individual who thrives under pressure and can multi-task. Capable of lifting and carrying guest luggage. Previous customer service experience and demonstrated commitment to always exceeding guests' expectations. Strong verbal and written communication skills; professional in presentation and demeanor. Computer literate with experience in Windows, Internet, MS Word & Excel, and Opera. Health and Safety conscious, dedicated to maintaining a safe work environment. Enjoys working in a team environment. Must be able to work variable shifts. Must be in possession of Class 5 Alberta Motor Vehicle Operator’s License (must be able to obtain a Class 4 license within 3 months of employment). Ability to drive a manual transmission vehicle is an asset. Hospitality/Tourism Diploma considered an asset.

Amazing Perks:

Personal days: 5 per year after 90 days of continued full-time employment Food and Beverage discounts at ALL 6 of our dining outlets Growth and development opportunities, both personal and professional Onsite newly renovated staff accommodations which include a residence convenience store and employee gym One meal per day in our employee cafeteria (taxable benefit) Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few. Shuttle access to Calgary and Canmore Health and Wellness benefits (some restrictions may apply) Vacation is accrued starting on your first day of work at a rate of 4% of your earnings. Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels. Discounted access to our Nordic Spa* Discounted Ski Pass and Golf rates* Kananaskis Parks Pass

  • Guest Services

    2 weeks ago

    Kananaskis, Canada Resorts of the Canadian Rockies Full time

    **Guest Services** Are you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska Ski Resort wants...

  • Guest Services

    2 weeks ago

    Kananaskis, Canada Resorts of the Canadian Rockies Full time

    Guest Services Are you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska Ski Resort wants you! ...

  • Guest Services

    2 weeks ago

    Kananaskis, Canada Resort of the Canadian Rockies Full time

    Guest ServicesAre you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska Ski Resort wants you!You...

  • Guest Service Agent

    3 months ago

    Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The Role : As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on...

  • Guest Services

    1 week ago

    Kananaskis Improvement District, Canada Resort of the Canadian Rockies Full time

    Guest ServicesAre you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska Ski Resort wants youYou smile...

  • Guest Services

    3 days ago

    Kananaskis Improvement District, Canada Resort of the Canadian Rockies Full time

    Job Title: Guest Services Representative Join our team at Nakiska Ski Resort in the Canadian Rockies and experience the ultimate winter wonderland. As a Guest Services Representative, you will be the first point of contact for our guests, providing exceptional customer service and creating unforgettable memories. About the Role: Ensure a welcoming and...

  • Guest Service AgentFront OfficeKananaskis Village, Alberta Canada

    4 months ago

    Kananaskis, Canada Pomeroy Lodging LP Full time

    Job DescriptionGuest Service AgentStarting Rate of Pay: $18/hour THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.Experience the Kananaskis Mountain Lodge here: https:///Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is...

  • Guest Activities Attendant

    2 months ago

    Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The Role : The Guest Activities Attendant is enthusiastic, creative, positive and outgoing. This individual is passionate about providing exceptional service for guests of all ages through a wide variety of activities. The successful candidate will be welcoming, engaging, and empowering. They are open to change, and quick to adapt to varying needs of...

  • Lift Attendant

    2 days ago

    Kananaskis, Canada Resorts of the Canadian Rockies Full time

    **Lift Attendant - Assistant Supervisor** Are you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska...

  • Lift Attendant

    2 days ago

    Kananaskis, Canada Resorts of the Canadian Rockies Full time

    Lift Attendant - Assistant Supervisor   Are you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska...

  • Lift Attendant

    14 hours ago

    Kananaskis, Canada Resort of the Canadian Rockies Full time

    Lift Attendant - Assistant Supervisor Are you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska Ski...

  • Guest Activities Manager

    2 weeks ago

    Kananaskis, Canada Pomeroy Lodging LP Full time

    **_Guest Activities Manager_** Rate of Pay: Salary **THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.** **Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks,...

  • Guest Services Attendant

    4 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    Position Overview The Guest Services Attendant plays a vital role in delivering exceptional experiences for guests during their arrival and departure at the resort. Utilizing outstanding customer service skills, along with effective communication and organizational capabilities, you will ensure a high level of professionalism and efficiency for all...

  • Guest Services Attendant

    4 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    Position Overview The Bell Person plays a crucial role in ensuring that guests experience exceptional service during their arrival and departure at the resort. Utilizing outstanding customer service skills, along with effective communication and organizational capabilities, you will contribute to a professional and efficient atmosphere for all visitors....

  • Housekeeping Supervisor

    3 weeks ago

    Kananaskis, Canada Pomeroy Kananaskis Mountain Lodge Full time

    The Role : As a Housekeeping Supervisor, you will be a part of the team that takes the guest experience within our guest rooms to a new level. Reporting to the Executive Housekeeper, the main responsibilities within this role are to provide leadership, motivation, direction and support to all Housekeeping employees. Being aware and focused on the...

  • Guest Services Attendant

    4 weeks ago

    Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

    Overview of the Position The Bell Person plays a vital role in ensuring that guests experience exceptional service during their arrival and departure at the resort. Utilizing outstanding customer service skills along with effective communication and organizational capabilities, you will deliver a high standard of professionalism and efficiency for all...

  • Lift Attendant

    2 months ago

    Kananaskis, Canada Resorts of the Canadian Rockies Full time

    Lift Attendant - Supervisor   Are you looking at spending a season working in theCanadian Rockies? We have winter seasonal roles that will leave you withawesome experiences and friendships that will last a lifetime. Do you enjoyoutdoor adventures? Meeting new people?Making new memories? If you answered yesto any of these questions, Nakiska Ski Resort...

  • Guest Services Representative

    2 days ago

    Kananaskis Improvement District, Canada Resort of the Canadian Rockies Full time

    {"h1": "Guest Services Role at Nakiska Ski Resort", "p": "At Nakiska Ski Resort, we are seeking a Guest Services professional to join our team. As a key point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all visitors.Responsibilities:* Greet and assist guests in a...

  • Guest Services Representative

    2 days ago

    Kananaskis Improvement District, Canada Resort of the Canadian Rockies Full time

    {"h1": "Guest Services Role at Nakiska Ski Resort", "p": "At Nakiska Ski Resort, we are seeking a Guest Services professional to join our team. As a key point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all visitors.Responsibilities:* Greet and assist guests in a...

  • Guest Services Representative

    3 days ago

    Kananaskis Improvement District, Canada Resort of the Canadian Rockies Full time

    {"h1": "Guest Services Role at Nakiska Ski Resort", "p": "At Nakiska Ski Resort, we are seeking a Guest Services professional to join our team. As a key point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all visitors.Responsibilities:* Greet and assist guests in a...