National Control Tower Specialist

3 weeks ago

Toronto, Canada Purolator Inc Full time

Key Responsibilities

:

• Utilize Cloudhawk satellite tracking to monitor Linehaul units and notify destinations about potential delays.

• Communicate delayed flight departures to destination terminals.

• Provide real-time visibility to customer shipments using advanced tracking.

• Manage ULD tracking through Cargojet.

• Maintain Air database tender times accurately.

• Collaborate with third-party vendors to manage mechanical issues.

• Book and adjust Linehaul movements in SAP TM.

• Proficiency in ECHO for issue triage.

• Monitor trailer utilization via Qlikview.

• Supervise system connectivity and network.

• Oversee security system alarms and incidents.

• Strong administrative and multitasking skills.

• Track high-priority shipments and coordinate asset movements.

• Liaison with carriers for on-time arrivals and dispute resolution.

• Assist Network Planning with network activities.

• Build reports from data collection.

• Balance cost and service for improved client satisfaction.

• Coach operations on tool usage and best practices.

• Analyze data for improved customer experience.

Requirements:

Proficiency in Software: Proficient in Microsoft Excel and Office Suite for reporting and communication purposes. Familiarity with SAPTM or similar tracking systems like TMW is highly desirable to facilitate effective monitoring and reporting. Communication Skills: Excellent email communication skills are crucial for interacting with high-level executives, directors, and VPs. Industry Knowledge: A solid grasp of the transportation industry and logistics is advantageous for effective decision-making and problem-solving in this role. Organizational Skills: Strong organizational skills are needed to manage the various responsibilities and data associated with the position. Adaptability: The ability to adapt to a fast-paced and ever-changing transportation environment is key to success in this role. Attention to Detail: Precision and attention to detail are essential for accurate tracking and reporting in this critical logistics position.

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