Registration Manager – Bilingual French/English
6 months ago
Registration Manager – Customer Experience & Design
Bilingual French/English
Embark on the next step in your career journey with Direct Travel
The Registration Manager (RM) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in managing multiple elements of registration, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program.
This may be a fully remote (based on distance to the office) or a hybrid (currently two days in the office required) position.
Office Location is Toronto, Ontario, Canada
Expedition Expectations
Client:
Understands client/attendee interests, issues, expectations, and priorities Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction Participates and consults during client discovery meetings and collaborates with Program Manager and Event Technology Project Manager to translate specific client needs into registration requirements Actively participates in ongoing client planning calls by contributing to registration discussionsRegistration Operations:
Manages registration database to maintain data integrity Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs Works in partnership with internal departments to manage program deliverables pertaining to Event Technology Project Manager website build and Travel Services airline ticketing Partners with Project/Program Manager to provide personalized print materials based on registration data Manages on-site attendee experience if on-site for program execution Interacts directly with attendees on program related inquires contributing to the overall positive attendee experience Acts as main contact for hotel room requirements and manage all aspects of hotel room block including attrition deadlines, special requests, etc. Creates timelines for tasks specific to registration in collaboration with Program Manager Ensures quality, synchronicity, and on-time delivery of all program deliverablesFinancial Management:
Able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.) Works in tandem with the Program Manager on budget and scoping management as it pertains to registration Reconciles final hotel room invoice and any other suppliers worked with directly Understands labor hours as it relates to program profitabilityLeadership:
Be a sought-after partner by building trust with clients, attendees, internal team, and external partners Leads internal registration teams Leads, guides, and consults internal partners on discussions related to registration Strives to develop process efficiencies Builds strong working relationships with internal and external team members Seeks opportunities for growth and development May onboard new hires to ensure that standard SOPs are followed Seek feedback, absorb, and act in the spirit of continuous personal development Gathers, shares, and applies learnings for continuous process improvement Can adapt and work successfully with any client, partner, and programWorking Conditions:
Ability and willingness to work extended workdays and possible weekends Accessibility during core business hours Frequent use of a computer and other office equipment Ability to lift 20 lbs. Frequent sitting, standing, and walking Ability to travel as neededPerforms other duties as assigned.
Passport to Success
Bachelor's degree in Hospitality, Business, or a related field, or a combination of education and experience is required Minimum of 2 years of experience in data management/customer service is required, or relatable experience Proficiency in Microsoft Word, Excel, and PowerPoint Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools Proficient in database management tools Bilingual in English and French is an asset.Going the Extra Mile
Models behavior that reflects our organization’s Vision and Core Beliefs Must possess excellent interpersonal skills to be able to work cross-functionally, develop strong and positive internal and external relationships with the client, deliver superior customer service derived from a spirit to help and serve others, and to help onboard others Models a positive, solution-based approach and be flexible and open to change to be adaptable to clients, partners, and teams Must possess self-awareness to understand own strengths and areas of opportunities, and how their behavior/words affect others Must be able to work autonomously, while thriving in a team environment Must possess solid verbal and written communication skills to convey and express thoughts and ideas and to write emails with a professional tone Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, and prioritize deadlines Must possess analytical skills to apply efficiencies and streamline processes Must take initiative and be resourceful, and be able to work independently with clients Must be an active and discerning listener to identify participants’ needs Must be able to maintain client confidentialityBenefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage:
About Direct Travel and Creative Group
For Creative Group A subsidiary of Direct Travel, Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit .
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
-
Registration Manager
6 months ago
Toronto, Canada Direct Travel Full time**Registration Manager - Customer Experience & Design** **Bilingual French/English** **Embark on the next step in your career journey with Direct Travel!** The Registration Manager (RM) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in managing multiple elements of...
-
Registration Manager
6 months ago
Toronto, Canada Direct Travel Full time**Registration Manager - Customer Experience & Design** **Bilingual French/English** **Embark on the next step in your career journey with Direct Travel!** - The Registration Manager (RM) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in managing multiple elements...
-
Registration Manager – Bilingual Spanish/English
5 months ago
Toronto, Canada Direct Travel Full timeRegistration Manager – Customer Experience & Design Bilingual Spanish/English Embark on the next step in your career journey with Direct Travel! The Registration Manager (RM) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in managing multiple elements of...
-
Bilingual IT Support
6 months ago
Toronto, Canada Hobart Canada Full time**Bilingual IT Support** **(Bilingual - English/French)** **Company Information** Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems....
-
Toronto, Canada Sage Group plc Full timeJob Title Bilingual French/English Business Development Manager Job Description As our French / English Business Development Manager, every day you will work closely with the Channel Executive team, Partner Marketing, and Strategic Alliances with the collective goal of maximizing the sales results o
-
Case Coordinator
6 months ago
Toronto, Canada CB Canada Full timeCase Coordinator - Bilingual English/French On behalf of our client in the Banking Sector, PROCOM is looking for a Case Coordinator - Bilingual English/French. Case Coordinator - Bilingual English/French – Job Description The primary purpose of the Case Coordinator role is to provide proactive case management, respond to case specific inquiries and...
-
Unilingual (English) and Bilingual (English/french)
6 months ago
Toronto, Canada Ministry of Tourism, Culture and Sport Full timeThe Ministry of Tourism, Culture and Sport is working to improve quality of life and promoting economic growth by supporting and delivering tourism and cultural experiences, supporting the arts and cultural industries and championing participation in sport and recreation activities across Ontario. The Sport, Recreation and Community Programs Branch is...
-
Bilingual (French and English) Csr
5 months ago
Toronto, Canada Cloverdale Mall Full time**Bilingual (French and English) CSR**: Please note that this is a privately owned small business, so this is NOT a government position. As well, there are no benefits. Please indicate your keyboarding speed. Please do not respond to this job post if you do not live in Etobicoke or Mississauga near the Etobicoke/Mississauga border, and if you aren’t...
-
Bilingual French/English- Channel Executive
3 months ago
Toronto, Canada the Ladders Full timeJob Title Bilingual French/English- Channel Executive Job Description As our Bilingual French/English Channel Sales Executive, you will be responsible for building and maintaining the new acquisition growth in the Canadian region to meet or exceed the quarterly quota across a defined set of assigned
-
Jr Bilingual Project Manager
5 months ago
Toronto, Canada ydc pro Inc Full timeHello All, We are hiring for jr Bilingual Project Manager (French, English) position for Toronto Location Work type: Contract and Hybrid **MUST HAVES**: - Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting - Possess a working proficiency level in French (reading, writing, oral interaction) -...
-
Account Manager
6 months ago
Toronto, Canada myBlueprint Full timeJoin us on our mission to engage every student in their journey from education to career._ **About myBlueprint** Come grow your career with us! **About the Opportunity** myBlueprint is known for our outstanding Customer Success Team, with a reputation for going above and beyond to provide best-in-class support throughout the entire customer lifecycle. We...
-
Bilingual Marketing Coordinator
3 months ago
Toronto, Canada Custom Brands Group Full timeHunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and...
-
Bilingual (English/french) Sales Onboarding
5 months ago
Toronto, Canada Questrade Financial Group Full timeQuestrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...
-
Bilingual Operations Analyst
6 months ago
Toronto, Canada CB Canada Full timeOperations Analyst, Bilingual, English/French Manpower is currently hiring for Bilingual operational Analyst ( English/ French) for a Banking Client in Toronto. Contract: 1 year contract Location: Downtown Toronto Time: Monday to Friday 9Am to 5PM What You'll Be Doing: You will be working with Commercial Mortgages team within Technology,...
-
#travel Social Worker
2 months ago
Toronto, Canada Magnus HRS Full time**Social Worker - Billingual (French/English)** - $70-$80/hour - $150/shift stipend - Travel reimbursement **Job Requirements** - Bilingual (French/English) - Registered with the Association of Social Workers Workwolf
-
Old Toronto, Canada Dean Group Full timeh3>Bilingual (French/English) Employee Relations Manager / Financial Services LeaderOur client, an established Financial Services Leader, is expanding their HR team and is seeking a Bilingual (French/English) Employee Relations Manager.
-
Bilingual (French-english) Customer Service
5 months ago
Toronto, Canada Orchard Labs Full timeOrchard is a Toronto-based startup focused on changing the way people buy and sell used mobile devices. We have built a reputation for great customer service -- check out our reviews! Our mission is to offer mobile freedom to everyone in Canada, and that means stellar customer support every day of the week. We're looking for a new full-time Bilingual...
-
Bilingual (French-english) Customer Service
3 months ago
Toronto, Canada Orchard Labs Full timeOrchard is a Toronto-based startup focused on changing the way people buy and sell used mobile devices. We have built a reputation for great customer service -- check out our reviews! Our mission is to offer mobile freedom to everyone in Canada, and that means stellar customer support every day of the week. We're looking for a new full-time Bilingual...
-
Virtual Business Advisor
4 weeks ago
Toronto, Ontario, Canada Randstad Full time**Business Development Opportunity**We are seeking a skilled Bilingual Virtual Business Client Advisor to join our remote team. As a key member of our organization, you will work closely with clients to understand their unique business and financial needs.Key Responsibilities: Build strong relationships with clients to uncover opportunities to deepen client...
-
Functional Analyst Bilingual
2 months ago
Toronto, Canada Atlantis IT group Full time**Role**: Functional Analyst Bilingual (French & English) **location**: MISSISSAUGA, ONTARIO **Role Description**: 1. Supports code development for projects by participating in project team meetings to develop project plans; reviewing project requirements; providing insight to software developers regarding project quality requirements; and providing guidance...