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Field Service Engineer

3 months ago

Brantford, Canada itec group, Inc. Full time
itec has partnered with a leading provider of innovative OEM equipment solutions in their search for a Field Service Engineer.

Job Responsibilities:
  • Supervise and lead a team of Field Service Technicians in the installation, maintenance, and repair of OEM equipment at customer sites.
  • Plan and coordinate daily service activities to ensure efficient deployment of resources and timely completion of service requests.
  • Conduct performance evaluations, provide coaching, and mentorship to develop the skills and capabilities of the service team.
  • Manage service schedules and prioritize assignments based on customer needs and service level agreements (SLAs).
  • Collaborate with internal departments, including Engineering and Sales, to address technical issues, customer requirements, and service improvements.
  • Ensure compliance with safety standards, company policies, and procedures during service operations.
  • Prepare and review service reports, including documentation of work performed, parts used, and customer feedback.
Qualifications:
  • Proven experience as a Field Service Supervisor or similar leadership role, preferably in the OEM equipment industry.
  • Strong technical background in troubleshooting of electrical and mechanical equipment.
  • Excellent leadership and people management skills with the ability to motivate and develop a team.
  • Customer-focused mindset with strong communication and interpersonal skills.
  • Ability to prioritize tasks, manage multiple projects, and adapt to changing priorities in a fast-paced environment.
  • Willingness to travel as needed and work flexible hours to accommodate customer requirements.
  • Bachelor's degree or diploma in Electrical Engineering or Mechanical Engineering.
If you are interested in learning more about this role or other Engineering and Advanced Manufacturing opportunities, then please apply online at www.itecgroup.ca or email steve@itecgroup.ca

 
itec group Inc. emphasizes the importance of building effective relationships between candidates and industry leading companies. We recruit for the IT, engineering and advanced manufacturing industries. We offer individuals looking for contract or full-time positions desirable career opportunities. Our committed team who are leaders within the recruitment industry have built a foundation of solid working relationships based on quality service, integrity and respect. itec group is an equal opportunity employer.

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