Manager, Business Intelligence

3 weeks ago

Toronto, Canada Douglas College Full time

The Role

Under the direction of the AVP, Institutional Effectiveness, the Manager, Business Intelligence & Data Analytics is responsible for leading the development of business intelligence tools that can support evidenced-based decision-making throughout the College. These tools assist Deans, Directors, Chairs, Coordinators, and Senior Management with decisions related to program and unit reviews, program development, institutional performance, market intelligence, and strategic enrolment management. The manager takes the lead role in ensuring the College’s databases are maintained such that the College provides accurate data for reporting purposes. As well, the manager takes a lead role in all government compliance reporting at the College, either conducting or delegating submissions to appropriate personnel. The manager also conducts complex research studies for the Institutional Research & Planning office utilizing the College’s student information systems. The manager ensures information and analysis is published to the College community and stakeholders. Responsibilities The Manager, Business Intelligence & Data Analytics is accountable for the following: Proactively develop business intelligence tools utilizing College and provincial datasets that assist all levels of management within the College with evidenced-based decision-making such as conducting focus groups with Deans/Directors to aid in the development and refinement of these business intelligence tools. Lead and coordinate the College’s internal and central data warehouse initiatives, including managing the submission of data derived from operational systems, querying the databases, and liaising with operational departments and information technology personnel. Train other managers, as necessary, to increase the internal capacity of the Institutional Research & Planning office to meet government compliance reporting requests. Ensure the production of annual or recurring datasets such as key performance indicators and quick facts based upon data derived from Banner, Ministry, and other internal or external data sets. Perform ad-hoc database queries and research projects (based on data derived from Banner, Ministry and other internal or external data sets), especially in support of strategic enrolment management and program and service evaluation. Bring potentially critical issues and findings to the attention of senior decision-makers, as well as conduct confidential studies in response to requests from others. Meticulously examine and review tables within the internal central warehouse to identify potential differences and ensure data standards adhere to current government and College data definitions and standards.

The Manager, Business Intelligence and & Data Analytics may provide support for the following duties contained in the Institutional Effectiveness office, as required:

Conduct primary and secondary research about the College and its operational environment, and provide advice and assistance to others conducting such research. Identify critical data for educational and operational policy formulation and decision-making, analyze it for relevance and trends, and present conclusions to appropriate audiences. Represent the College on provincial committees. Establish and maintain effective working relationships with a variety of employees at all levels within the College, at other post-secondary institutions, and within government. Apply social science research methods such as designing and administering confidential and non-confidential surveys, and using statistical/quantitative analytical techniques. Manipulate confidential and non-confidential data using a variety of tools, and analyze and summarize the resulting information. Ensure excellent technical services are provided, including quality-assurance techniques. Identify needs, provide analysis and interpretation of a variety of confidential and non-confidential information, and make recommendations as required. Communicate, both orally and in writing, information of a complex, technical, or sensitive nature accurately, concisely, at an appropriate level, and in an appropriate format. Effectively respond to, and anticipate, the information needs of middle and senior management. To Be Successful in this Role You Will Need Established professional credibility as evidenced by a Master’s degree in Social Sciences, Statistics, Computing, or other relevant field; an equivalent combination of education, training, and experience may be considered; Minimum 7 years of experience in post-secondary education or equivalent experience in a related research public sector environment; Knowledge of relational database design, data warehousing, and proficiency in querying databases in an Oracle environment using such tools as SQL, TOAD, MS Access, and Oracle Discoverer; Demonstrated competence in office, spreadsheet, statistical, and research software such as SPSS and Excel as well as data visualization software such as Tableau or Power B.I.; Demonstrated ability to work both independently and as part of a team, with limited direct supervision; Able to establish priorities in a changing or ambiguous environment, modify work plans effectively, and work on multiple projects concurrently; Excellent organization skills and ability to establish and meet deadlines. Experience in project, administrative, and change management; Demonstrated ability to apply critical thinking; Highly self-motivated and directed; Exercise sound judgement on issues of a sensitive, confidential, or contentious nature; Experience in a supervisory capacity would be an asset; Experience with student information systems such as Banner is required; Commitment to a respectful, team-orientated collaborative work environment. Must be able to deal with sensitive issues with tact and diplomacy.

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