Team Manager, Telesales

4 weeks ago


Calgary, Canada Rogers Communications Full time

 

At Rogers, we put our customers first in everything we do We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

 

As an Inbound Team Manager, reporting to the Senior Manager, Inbound Telesales, you will be responsible for leading, developing, and motivating a high performing sales team; while meeting sales expectations of a fast-paced, highly competitive sales department. The ideal candidate will be a natural leader with a passion for motivating and developing team members to achieve their full potential. The Team Manager will be responsible for overseeing in person, day-to-day operations from our Calgary office, while driving team performance, and fostering a collaborative and positive work environment. 

 

Responsibilities:

 

  • Lead and manage a team of sales consultants, providing direction, support, and mentorship to ensure team cohesion and high performance.
  • Coaching and development of sales consultants, to impact their success in selling value-added services, while delivering world class customer service to our customers
  • Setting performance-based targets and recommending required resources, to achieve sales and revenue targets.
  • Resolve sales & customer service issues through effective and efficient decision-making.
  • Manage using techniques that support a fast-paced, team based, competitive sales environment.
  • Liaise with colleagues, other teams, and other departments to support open communication and information sharing.
  • Conduct timely and regular performance reviews for team members, to enhance their job and career development.
  • Provide updates on team performance in monthly activity reports.

 

Minimum Qualifications:

 

  • Demonstrated ability to coach, develop, and motivate a team
  • Excellent communication and presentation skills
  • Ability to manage multiple priorities
  • Proven time management skills
  • Ability to build relationships, by communicating effectively
  • Ability to translate the impact of operational decisions on customer/employee satisfaction
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

 

Preferred Qualifications:

 

  • 3-5 years sales leadership/performance coaching experience in a sales environment
  • Leadership/management experience within a call center environment is an asset
  • Post-secondary degree/diploma or equivalent certification in a business related field is an asset
  • Available to work a flexible schedule based on the needs of the business (typically evenings, weekends Monday-Friday)

 

Schedule: Full time
Shift: Variable
Length of Contract: No Selection
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 304823
 


  • Team Leader

    2 days ago


    Calgary, Alberta, Canada Rogers Communications Full time

    We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. As an Inbound Team Manager, reporting to the Senior Manager, Inbound Telesales, you will be responsible for leading, developing, and motivating a high performing sales team; The Team Manager...

  • Team Leader

    1 day ago


    Calgary, Canada Rogers Communications Full time

    We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. As an Inbound Team Manager, reporting to the Senior Manager, Inbound Telesales, you will be responsible for leading, developing, and motivating a high performing sales team; The Team...

  • Team Town- Manager

    1 month ago


    Calgary, Canada Team Town Sports Full time

    New Store Opening Spring 2023 ! **Team Town is Canada’s newest and leading destination for team sports. Our commitment is to bring top-quality team sports equipment to Canadians across the country. We cater to the needs of athletes of all skill levels and ages by providing them with the best possible gear and equipment to enhance their performance on the...

  • Account Manager

    1 month ago


    Calgary, Canada White Cap Canada Full time

    A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving...

  • Finance Manager

    7 days ago


    Calgary, Canada Team Wireless Ltd Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years **Tasks**: - Plan and control budget and expenditures - Establish and implement policies and procedures - Design and manage investment strategies - Monitor financial control systems - Manage contracts - Oversee the collection and analysis of financial data - Oversee the preparation of...

  • area sales manager

    3 weeks ago


    Calgary, Canada Team Wireless Ltd Full time

    Education: Expérience: EducationBachelor's degreeBusiness/commerce, generalTasksConduct performance reviewsWork with the marketing department to understand and communicate marketing messages to the fieldDetermine strategic planning related to new product linesEstablish organizational policies and procedures in relation to salesLead sales team in building...


  • Calgary, Canada Internetwork Expert Full time

    Our fast-growing company is seeking an Order Management Team Lead for our Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for Blackline Safety.  You will work with established procedures and policies in a fast-paced environment beside a dynamic order entry team.  Who are you?...


  • Calgary, Canada Internetwork Expert Full time

    Our fast-growing company is seeking an Order Management Team Lead for our Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for Blackline Safety.  You will work with established procedures and policies in a fast-paced environment beside a dynamic order entry team.  Who are you?...


  • Calgary, Canada Internetwork Expert Full time

    Our fast-growing company is seeking an Order Management Team Lead for our Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for Blackline Safety.  You will work with established procedures and policies in a fast-paced environment beside a dynamic order entry team.  Who are you?...


  • Calgary, Canada Blackline Safety Full time

    Our fast-growing company is seeking an Order Management Team Lead for our Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for Blackline Safety. You will work with established procedures and policies in a fast-paced environment beside a dynamic order entry team. RequirementsWho are...


  • Calgary, Canada Blackline Safety Full time

    Our fast-growing company is seeking an Order Management Team Lead for our Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for Blackline Safety.  You will work with established procedures and policies in a fast-paced environment beside a dynamic order entry team.  RequirementsWho...


  • Calgary, Canada A Great Team! Full time

    **Description** A private primary care/family medicine collaborative practice in central Calgary NW is looking for an experienced Medical Office Assistant with a great disposition. If you have at least 10 + years’ experience in providing service in a family medicine practice, or out patient clinic setting please apply! Come and be a part of our...


  • Calgary, Canada VCURA Canada Incorporated Full time

    **SMB / Managed Services Team Lead** VCURA is a high-performance organization that excels at bringing clarity to complex IT systems and security programs, operations, and architectures. Our industry experience, education and accomplishments allow us to simplify IT operations and security programs by aligning client IT practices, management processes and...


  • Calgary, Alberta, Canada CPKC Full time

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and...

  • Team Lead

    4 days ago


    Calgary, Canada Roots Full time

    Sunday, March 17, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They...

  • Team Lead

    1 day ago


    Calgary, Canada Roots Full time

    Sunday, March 17, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence....

  • Team Lead

    1 month ago


    Calgary, Canada Roots Full time

    Sunday, March 17, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They...

  • Team Lead

    1 month ago


    Calgary, Canada Roots Full time

    Sunday, March 17, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They...

  • Team Lead

    4 weeks ago


    Calgary, Canada Roots Full time

    Sunday, March 17, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They...

  • Team Lead

    2 days ago


    Calgary, Alberta, Canada Lockheed Martin Canada Full time

    About the role The Lockheed Martin Skunk Works team is seeking a self-driven, disciplined software engineering team leader experienced with successfully leading cross-functional teams in challenging technical environments. To be successful in this position, the candidate must have the ability to work with their team, following Skunk Works' Agile software...