Team Lead, Order Management

1 month ago

Calgary, Canada Blackline Safety Full time

Our fast-growing company is seeking an Order Management Team Lead for our Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for Blackline Safety. You will work with established procedures and policies in a fast-paced environment beside a dynamic order entry team.

Requirements

Who are you?

  • You believe in a customer-focused company and want to be part of a team that provides world-class customer experiences. By 'Going the extra mile' you support your team to produce high-quality results to ensure our customers are safe. Innovation is part of your DNA and drives you to find solutions to everyday challenges. You are resilient and do not shy away from new or changing priorities. Your logical approach contributes to meeting our service level by overcoming obstacles quickly and with integrity. You demonstrate leadership with your positive attitude and desire to contribute to Blackline Safety's success in every detail of your day.

What you will do

  • Process product sales orders accurately according to standards
  • While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers • Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
  • Be an example of professionalism and high standards.
  • Meet customer care goals and service levels for an exceptional customer experience.
  • Identify areas of improvement and work with leaders to develop solutions and implement change.
  • Handle shipping disputes and rush orders.
  • Escalate customer discrepancies and provide suggestion on areas of improvement.
  • Process credit card payments.
  • Collaborate with finance regarding customer invoicing or credit disputes.
  • Understand order processing and return procedures and policies.

Skills & Qualifications

  • You possess strong business acumen.
  • 2 years in an order management position or related experience.
  • You have experience with a CRM system (Netsuite considered an asset)
  • You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional.
  • You enjoy customer service and supporting a dynamic team of sales professionals.
  • Effectively assist in the accurate and timely processing of product and service orders.
  • You have sound mathematical skills to validate orders and assist our partners with their order inquires.
  • You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools.
  • You are organized, detail-oriented and can multi-task in a fast-paced environment.
  • You are a team player who offers solutions and ideas to continually improve the business.
  • You consider yourself highly collaborative and are proactive in your approach to customer issues.
  • You are outgoing, courteous, ambitious, and present a professional demeanor.
  • You are a go-getter with a positive attitude, wanting to make a difference within your team.
  • You can be firm in your delivery of company policies while being empathetic to your team customer demands.

Blackline Safety Offers

  • An experienced, dynamic, and highly motivated team
  • An exciting fast paced environment
  • Supportive, challenging, and collaborative work environment
  • Extended health, dental, vision care
  • Education funding
  • Company stock purchase plan with matching contributions

Job Types:

  • Full-time, Permanent
  • This position is considered Hybrid.

Location:

  • Calgary, Alberta

Language

  • English (mandatory)
  • 2nd language is advantageous.

Hours

  • Business Hours M-F

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

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