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User Experience Partner

4 months ago

Toronto, Canada Allied Properties REIT Full time
Allied is looking for a User Experience Partner to join our team in Toronto.At Allied, everything starts with purpose. In the role of User Experience Partner, you will assist in cultivating an engaging user experience for our tenants. This, in turn, allows Allied to bring to life our mission to provide knowledge-based organizations with urban environments that foster creativity and connectivity. Who are you? We are building upon our achievements at Allied, and the future is exciting. How can we be so sure? We have people like you—engaged, risk-takers who consistently deliver their best.Throughout your career, you have stood out for your pursuit of excellence. You are self-motivated, take ownership, and lead by example. In doing so, you elevate your team and collaborate towards your collective goals. Above all, you are excited by Allied’s mission and the contribution we make to cities and communities. 

What will you do?

Assist in the management of all users, dealing with day-to-day questions and concerns, including billing issues, accounts receivable (AR), accounts payable (AP), vendor purchase orders (PO), lease administration, user requests, service amenities and telecommunications, among others. Maintain, track and report on service contracts and fee schedules. Manage parking processes including parking agreements, maintain tracker, ensuring compliance and resolving issues. Provide accurate and timely AR and AP reporting. Assist with the development of asset plans. Assist with the coordination of Allied’s ESG initiatives Assist with the day-to-day management of properties and coordination of vendor work. Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained. Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements. Provide excellent customer service to all users, vendors and colleagues. Build strong relationships with users through regular interactions and Allied’s User Engagement Program. Ensure timely completion of all property related information requests and filing. Assist during emergencies and keep emergency plans up to date.  Assist Property teams with user focused communications, projects and programs. Embody and support Allied’s safety and security program. Other duties as assigned.

What are we looking for?

At least 2 years’ customer service, hospitality or administrative experience. Previous Yardi experience an asset. Exceptional customer service skills. Strong verbal and written communication and people skills, including a proven ability to build relationships. Strong computer skills with excellent knowledge of MS Excel and MS Word. Strong organization and multi-tasking skills. Ability to work under pressure in a fast-paced environment. Team player attitude.