Client Services Associate

21 hours ago


Toronto, Canada RH Full time

Client Services Associate Job Description RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevate and establish the RH brand as a global thought leader, taste and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others; smart, creative, with a point of view; who see the answer in every problem; driven, determined, and will not accept "no" as an answer. We value team players, people who are more concerned with what's right, rather than who's right. Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. Key Responsibilities Live our vision, values and beliefs every day. Greet and welcome RH clients and assist with any questions or concerns. Assist in connecting clients with the right associates based on their purchase needs. Assist and communicate with clients in the gallery, over the phone and through email. Provide an elevated level of client services support to gallery partners to resolve client concerns. Become well‑versed on RH products and offerings. Create a luxury service experience in every interaction. Exhibit broad understanding of the organization. Requirements Customer service experience within a design firm, high‑end furniture showroom, or luxury retail setting preferred. Ability to recognize and respond to multiple priorities. Strong organizational and time‑management skills. Strong verbal and written communication skills. Commitment to quality, detail focused on all levels. People and relationship‑driven. Proficiency with Mac Operating System, iOS devices, Microsoft Office and Google Applications. Physical Requirements Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around gallery floor, stock room and office. Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing. Seniority & Employment Seniority Level: Entry level | Employment Type: Full‑time | Job Function: Other | Industries: Design Services Equal Employment Opportunity RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. #J-18808-Ljbffr



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