Customer Success Manager
3 weeks ago
Customer Success Manager (CSM) - SAP Academy for Customer Success - Toronto (HYBRID) Join SAP's SAP Academy for Customer Success program. This role focuses on guiding customers throughout their journey with SAP's cloud solutions, driving satisfaction, renewals and upsells. Who You’ll Become The CSM works directly with customers to guide them through their business journey with our solutions. They increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM serves as the strategic point of contact for the customer within the assigned portfolio and leverages appropriate resources across SAP functions to maintain overall customer health. What You’ll Do Successfully complete a 10-month learn‑apply program, including classroom and field phases that enhance your support in the CSM role. Immerse yourself in multi‑dimensional experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Enhance skills around your solution portfolio, managing customer retention, and driving value realization. Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional. CSM Focus Areas SAP Finance & Spend Management – knowledge in accounting, procurement, and supplier management. SAP SuccessFactors – core HR, payroll, talent management, employee experience. SAP Supply Chain Management – supply chain, asset management, manufacturing, logistics. SAP Customer Experience – e‑commerce, sales, customer service, marketing. SAP Business Transformation Management – BPM/BPA. SAP Business Technology Platform & SAP Business Data Cloud – database, analytics, application development, AI integration. What You Bring 2–3 years of experience supporting customers and driving business transformation in consulting or account management. Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value. Strong escalation and problem‑resolution skills ensuring customer satisfaction and business continuity. Cooperative, productive approach to working relationships internally and externally. Quick learning, adaptability, and application of new concepts. Understanding of AI fundamentals, uses, and ethics. Resilient mindset, optimism, and growth orientation. Strong business acumen and knowledge of processes or industries. Proficiency in English. Benefits & Requirements • Hybrid work – 3 days a week in office or on‑site with customers or partners.• Program length: 10 months learning plus 12‑month CSM role.• No relocation benefits or visa sponsorship at this time. Equal Employment Opportunity SAP is committed to equal employment opportunity and provides accommodations to applicants with disabilities. #J-18808-Ljbffr
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Customer Success Manager
1 week ago
Toronto, Canada AgencyAnalytics Full timeCustomer Success Manager Application Deadline: 2 January 2026 Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit,...
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Customer Success Manager
6 days ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Customer Success Manager
3 days ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Manager, Customer Success
3 days ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Manager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Get AI-powered advice on this job and more exclusive features. Prophix...
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Manager, Customer Success
1 week ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixGet AI-powered advice on this job and more exclusive features.Prophix is a...
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Manager of Customer Success
2 days ago
Toronto, Canada CrowdRiff Full time**What’s CrowdRiff?** Great visuals tell stories that touch hearts, open minds, and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to connect brands and consumers alike with the captivating imagery that makes a real impact. As a market leader in travel and tourism technology, we help get people excited to scuba dive in Tahiti,...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary...
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Customer Success Manager
3 weeks ago
Toronto, Canada Prophix Full timeCustomer Success Manager Prophix is a fast-growing global leader in financial performance management. We develop Prophix One™, a Financial Performance Platform that improves decision‑making speed and accuracy. The Customer Success Manager reports to the Manager, Customer Success, and works with internal and external clients to ensure customer success and...
