Customer Success Manager
2 weeks ago
Customer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of contact, the CSM will focus on building long-term relationships, enhancing customer satisfaction, and driving retention and growth. The successful candidate will combine a passion for customer success with excellent communication, problem-solving, and relationship management skills. Key Responsibilities Serve as the main point of contact for key customers, managing and growing long-term relationships. Proactively engage with clients to understand their goals, challenges, and desired outcomes. Develop and execute customer success strategies that promote product adoption, satisfaction, and retention. Conduct onboarding, training, and ongoing support to ensure smooth product implementation and usage. Facilitate regular business reviews to assess performance, gather feedback, and identify growth opportunities. Monitor customer health metrics and track success KPIs, reporting progress and insights to leadership. Identify and pursue upselling and cross-selling opportunities to expand customer engagement. Act as the customer advocate internally, ensuring their needs and feedback inform product and service improvements. Collaborate with internal teams—including Product, Sales, and Support—to resolve issues and deliver exceptional experiences. Manage escalations effectively, ensuring timely issue resolution and client satisfaction. Maintain detailed and accurate records in CRM systems and contribute to customer success documentation and playbooks. Skills, Knowledge & Expertise Bachelor’s degree in Business, Communications, IT, or a related field. Minimum 3+ years of experience in Customer Success, Account Management, or related client-facing roles. Proven experience driving customer retention, satisfaction, and growth within B2B or SaaS environments. Strong understanding of customer success principles and lifecycle management. Ability to analyze customer data and usage trends to identify opportunities for improvement. Excellent interpersonal and communication skills, with the ability to influence and build trust across all levels. Job Benefits At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity. Do you share our DNA? We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together #J-18808-Ljbffr
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Customer Success Manager
5 days ago
Toronto, Canada AgencyAnalytics Full timeCustomer Success Manager Application Deadline: 2 January 2026 Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit,...
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Customer Success Manager
4 days ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Customer Success Manager
1 hour ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Manager, Customer Success
1 hour ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Manager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Get AI-powered advice on this job and more exclusive features. Prophix...
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Manager, Customer Success
5 days ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixGet AI-powered advice on this job and more exclusive features.Prophix is a...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary...
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Customer Success Manager
2 weeks ago
Toronto, Canada Prophix Full timeCustomer Success Manager Prophix is a fast-growing global leader in financial performance management. We develop Prophix One™, a Financial Performance Platform that improves decision‑making speed and accuracy. The Customer Success Manager reports to the Manager, Customer Success, and works with internal and external clients to ensure customer success and...
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Customer Success Manager
2 weeks ago
Toronto, Canada Prophix Full timeCustomer Success Manager Prophix is a fast-growing global leader in financial performance management. We develop Prophix One™, a Financial Performance Platform that improves decision‑making speed and accuracy. The Customer Success Manager reports to the Manager, Customer Success, and works with internal and external clients to ensure customer success and...
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Customer Success Manager
5 days ago
Toronto, Canada Actionstep Full timeActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
