Customer Success Manager
3 days ago
We’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using your company's products or services. This involves working closely with clients to understand their business goals, providing strategic guidance, and ensuring they receive the support needed to realize the full value of their investment. You will act as a liaison between the customer and various departments within your organization, such as sales, support, and product development, to advocate for customer needs and facilitate seamless service delivery. To be successful in this role, you must possess excellent communication skills, both verbal and written, enabling you to effectively articulate solutions, provide product training, and gather feedback to improve service offerings. Strong analytical skills are also essential, as you will be required to monitor customer health indicators, identify risk, and develop retention strategies. A proactive approach is key, with a focus on anticipating customer challenges and addressing them before they escalate. Collaboration with team members across different functions is crucial in creating a unified approach to customer success, ensuring that clients receive comprehensive support throughout their journey. The ideal candidate for a Customer Success Manager position will have a bachelor's degree in Business Administration, Communications, or a related field, complemented by experience in customer service, account management, or a similar client-facing role. You should have a deep understanding of customer success principles and the ability to use customer management software and tools. Strong problem-solving skills, empathy, and the ability to build rapport with clients are vital. By fostering positive relationships and ensuring customer satisfaction, you will contribute significantly to customer retention and the overall growth of the company. #J-18808-Ljbffr
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Customer Success Manager
1 week ago
Toronto, Canada AgencyAnalytics Full timeCustomer Success Manager Application Deadline: 2 January 2026 Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit,...
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Customer Success Manager
6 days ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Manager, Customer Success
3 days ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Manager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Get AI-powered advice on this job and more exclusive features. Prophix...
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Manager, Customer Success
7 days ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixGet AI-powered advice on this job and more exclusive features.Prophix is a...
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Manager of Customer Success
2 days ago
Toronto, Canada CrowdRiff Full time**What’s CrowdRiff?** Great visuals tell stories that touch hearts, open minds, and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to connect brands and consumers alike with the captivating imagery that makes a real impact. As a market leader in travel and tourism technology, we help get people excited to scuba dive in Tahiti,...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary...
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Customer Success Manager
3 weeks ago
Toronto, Canada Prophix Full timeCustomer Success Manager Prophix is a fast-growing global leader in financial performance management. We develop Prophix One™, a Financial Performance Platform that improves decision‑making speed and accuracy. The Customer Success Manager reports to the Manager, Customer Success, and works with internal and external clients to ensure customer success and...
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Customer Success Manager
3 weeks ago
Toronto, Canada Prophix Full timeCustomer Success Manager Prophix is a fast-growing global leader in financial performance management. We develop Prophix One™, a Financial Performance Platform that improves decision‑making speed and accuracy. The Customer Success Manager reports to the Manager, Customer Success, and works with internal and external clients to ensure customer success and...
