Customer Success Associate
6 days ago
Caddie is hiring on behalf of a fast-growing sports technology startup based in Ottawa, Canada. We’re looking for a Customer Success Associate who is passionate about sports and thrives in high-pressure environments. Our client is a rapidly scaling startup in the sports coaching software space, known for building intuitive, high-impact tools that help coaches and teams perform at their best. This role is ideal for someone who loves solving problems, supporting customers in real time, and being a reliable presence when it matters most. The Role You’ll be part of a Customer Success and Support team whose mission is simple: be available and solve problems for customers exactly when they need support, especially during live seasons and game days. Your responsibilities will include: Supporting customer onboarding and ensuring new teams are set up for success Managing customer renewals during the off-season Providing in-season and game-day support, including phone, email, and chat Being available for live support on Thursday and Friday evenings, and Saturdays during football season Acting as a product expert to ensure customers can operate the platform smoothly during high-stakes moments You’ll work closely with coaches and team staff to ensure they are fully prepared and confident using the software during games. Eligibility to travel within Canada and the United States is required for this role. What We’re Looking For Comfort working in a fast-paced, startup environment Genuine interest in sports and sports technology Strong attention to detail and a positive, solution-oriented mindset Ability to remain calm and effective under pressure Confidence speaking with customers over the phone Strong work ethic and a desire to learn and grow Persistence and a “figure it out” mentality #J-18808-Ljbffr
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Customer Success Associate
2 weeks ago
Ottawa, Canada Caddie AI Full timeCaddie is hiring on behalf of a fast-growing sports technology startup based in Ottawa, Canada. We're looking for a Customer Success Associate who is passionate about sports and thrives in high-pressure environments. Our client is a rapidly scaling startup in the sports coaching software space, known for building intuitive, high-impact tools that help...
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Customer Success Associate
6 days ago
Ottawa, Canada Caddie AI Full timeCaddie is hiring on behalf of a fast-growing sports technology startup based in Ottawa, Canada. We’re looking for a Customer Success Associate who is passionate about sports and thrives in high-pressure environments. Our client is a rapidly scaling startup in the sports coaching software space, known for building intuitive, high-impact tools that help...
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Customer Success Associate
2 weeks ago
Ottawa, Canada Caddie AI Full timeCaddie is hiring on behalf of a fast-growing sports technology startup based in Ottawa, Canada.We’re looking for a Customer Success Associate who is passionate about sports and thrives in high-pressure environments. Our client is a rapidly scaling startup in the sports coaching software space, known for building intuitive, high-impact tools that help...
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Customer Success Associate
2 weeks ago
Ottawa, Canada Assent Full time**Company Description** Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply...
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Customer Success Associate
4 weeks ago
Ottawa, Canada Gamestrat Full timeGameStrat is one of the fastest-growing tech startups and the market leader in instant video replay software for sports and tactical training. Founded by former University of Ottawa football players, it began as a tool to give their team a competitive edge and quickly evolved into the go-to solution for football, hockey, lacrosse, and defense and law...
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Customer Success Associate
4 weeks ago
Ottawa, Canada Gamestrat Full timeGameStrat is one of the fastest-growing tech startups and the market leader in instant video replay software for sports and tactical training. Founded by former University of Ottawa football players, it began as a tool to give their team a competitive edge and quickly evolved into the go-to solution for football, hockey, lacrosse, and defense and law...
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Customer Success Associate
3 weeks ago
Ottawa, Canada Gamestrat Full timeGameStrat is one of the fastest-growing tech startups and the market leader in instant video replay software for sports and tactical training. Founded by former University of Ottawa football players, it began as a tool to give their team a competitive edge and quickly evolved into the go-to solution for football, hockey, lacrosse, and defense and law...
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Customer Success Manager
2 weeks ago
Ottawa, Canada Barracuda Networks Inc. Full timeOverview Job ID 26-445(2) Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed...
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Customer Success Manager
2 weeks ago
Ottawa, Canada Barracuda Networks Inc. Full timeOverview Job ID 26-445(2) Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed...
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Customer Success Manager
2 weeks ago
Ottawa, Canada Barracuda Networks Inc. Full timeOverview Job ID 26-445(2) Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed...
