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Key Account Manager

1 hour ago

Toronto, Canada Kaizen Gaming Full time

About Kaizen Gaming Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting‑edge technology to provide the best experience to our millions of customers, who trust us for their entertainment. We are a diverse team of more than 2,700 Kaizeners from 40+ nationalities spread across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work at our offices. Here there is no average day – we’re ready to press play on potential. Role Overview The Key Account Manager will oversee the portfolio of high‑net‑worth customers in the Canadian market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, and promoting responsible gambling and sustainability in a world‑class environment. Responsibilities Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining sustainable play levels. Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements. Deliver top‑tier customer service to assigned customers, acting as the primary point of contact through all available channels for any related issues. Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity. Strategically plan and host diverse local or global Key Account events in collaboration with the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings. Monitor market‑level performance and comprehend emerging trends. Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results. Acquire in‑depth knowledge of customers’ playing behaviors, preferences, and dislikes to build respective strategies. Represent the voice of Key Accounts and provide valuable feedback and innovative ideas to enhance the overall customer experience. What you will bring Bachelor’s and/or Master’s Degree in Marketing, Business Administration, Management, or other relevant fields. Work experience in a customer‑facing environment; key customer management experience will be considered a plus. Excellent command of English. Strong relationship‑building skills and a commitment to providing world‑class service to our valued customers. Commercial acumen, analytical and organizational skills, and attention to detail. Excellent MS Office skills. Outstanding written and verbal communication skills. Passion for the online gaming industry, either as a customer or through prior work experience. A sense of responsibility, reliability, and a proven ability to work well within a team. Professional appearance and willingness to travel and work outside of regular office hours. Availability for international travel; mobility is considered a plus. Perks A buddy will support you with your onboarding. Competitive pay and bonus scheme. ⚕️ Private health insurance. ⭐ 360° feedback framework for development. Unlimited access to Udemy and continuous training. Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here . Equal Opportunity Employer We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age. #J-18808-Ljbffr