Customer Care Coordinator

3 weeks ago

Toronto, Canada CAPREIT Full time

Customer Care Coordinator (6-month contract) Join to apply for the Customer Care Coordinator (6-month contract) role at CAPREIT. Overview Title: Customer Care Coordinator (6-month contract) Reports To: Associate Director, Customer Care Position Summary: This role is primarily responsible for contributing to a high occupancy rate and increasing tenant satisfaction. This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required. Responsibilities Online leasing & Customer Care Daily monitoring of vacancy to identify trouble spots Logging and responding to electronic and phone inquiries from prospective tenants Communicating with Operations regarding rental inquiries, applications, appointments and questions Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assets Answering incoming sales and administration calls Responding to sales and administration emails Scheduling and tracking of appointments, liaising with operations Reviewing call recordings and tracking designated KPI’s Providing refresher training and coaching to operational staff Promoting a team based atmosphere with the onsite, regional and head office staff Phone and onsite training Provide support, training and coaching to operational staff Support team and company based project and program initiatives Resident Satisfaction Performing resident satisfaction, move-in, and move-out surveys over the phone with current tenants. Synthesizing and analyzing survey data Providing real-time support for tenants via various contact methods Qualifications College or University education Demonstrated history of outstanding customer relations skills Computer proficiency Excellent written and verbal skills Sound organizational skills with the ability to multi task Flexibility to work varying shifts within our hours of operation Contributes to team atmosphere Bilingualism in French is considered an asset Seniority level Entry level Employment type Contract Job function Other #J-18808-Ljbffr

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