IT Business Analyst

Why Lethbridge? Lethbridge offers an ideal mix of work and lifestyle for professionals and families. Just two hours from Calgary and an hour from the U.S. border, it boasts a sunny climate, affordable housing, and a strong sense of community. With nearby outdoor adventures, 70+ parks, cultural attractions, and a short commute, Lethbridge provides the perfect balance between career growth and quality of life. Life in Lethbridge offers the best of both worlds—the welcoming charm of a close-knit community and the amenities of a growing urban center. Come see why so many professionals and families are making Lethbridge their home STATUS: Full Time, Term – up to 18 months HOURS OF WORK: 37.5 hours per week PAY RATE: $49.00 per hour This role will be working on site at our Stafford Centre location – 304 Stafford Dr N, Lethbridge, AB. In this role, while reporting to the IT Strategy and Planning Manager, you will work to capture, analyze, validate, and document business processes, and translate them into application and operational requirements. You will use your advanced interpersonal skills to build relationships and successfully engage with stakeholders to fully understand their needs and priorities. You will rely on your seasoned analysis and problem solving skills to identify gaps and propose technology solutions. This will complement your experience and skill in creating business cases and supporting departments to make effective decisions regarding recommendations. As a team player, you will assist IT Project Managers in planning and executing improvement strategies, and use best practice change management skills to help support departments through the implementation stages. What You Bring to the Table Qualifications & Experience: Post-secondary degree or diploma in Computer Science, Business Administration or Information Systems is required Preference will be given to applicants who have a Business Analysis Certification (e.g. CBAP), Business Process Management Certification, ITIL Certification, and/or Change Management Certification A minimum of 3 - 5 years of related experience, preferably in a large organization with diverse business areas A strong customer-service focus and relationship-building skills that are collaborative, responsive and supportive Success working within a team-oriented, collaborative environment Demonstrated knowledge and experience of using best practice process and technical requirements gathering and documentation, completing gap analysis; modeling; and methodology development Ability to use a variety of stakeholder engagement tools including workshops, questionnaires, surveys, workflow storyboards, user cases, scenarios, etc. Strong business case documentation, scope documentation, process flows, integration maps and network infrastructure maps skills Supportive approach in assisting delivery teams as they develop, test, and deploy solutions Ability to review delivery team output to ensure requirements are correctly interpreted Experience defining and executing test cases Superior troubleshooting and problem-solving abilities Demonstrated listening, verbal and written communication skills Why You’ll Love It Here: At the City of Lethbridge, we are committed to building a workplace where employees feel valued, supported, and empowered to contribute. You’ll be joining a collaborative, supportive team that values your input and celebrates our wins. Every day brings new challenges and opportunities to grow, adapt, and make a difference. If you bring a positive attitude, a passion for service, and a knack for leading with empathy and efficiency, this is the place for you. For further information on this opportunity, please contact: Tinashe Manolo, IT Strategy & Planning Manager at Qualified candidates are invited to submit their resume with cover letter, online at Applicants must apply online. We are unable to accept paper copies of resumes or applications sent via email. Closing Date: January 28, 2026 at 4:00PM MST All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted. The City of Lethbridge ( proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta. The City of Lethbridge recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people. #J-18808-Ljbffr