Bilingual Client Care Representative

1 week ago

Waterloo, Canada Equitable CA Full time
At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Title: Bilingual Client Care Representative (French/English)
Reports To: Manager, Client Care Centre
Department: Individual
Term: Permanent Full-Time
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Location: Waterloo
Start Date: January 6, 2025 (please note: a six week training program will be required upon completion of our orientation program)

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity: At Equitable, our driving factor is excellent client service - not how long each interaction takes. you will work in an environment where people are valued and where putting the client first is the only way we do business.

Our Client Care Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs.

Our company culture is critical to our success, and we take it seriously. From the first day, you'll see we're different In Orientation, you'll learn all about the company and the ways we're connecting with each other and the communities we serve.

Join a recognized service leader in the insurance industry today and one of Waterloo Area's and Southwestern Ontario's Top Employers

What you will be doing: The Client Care Representatives are our brand ambassador, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You'll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you may also respond to email inquiries.
You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you will bring:
• Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
• Previous experience in a phone-based client care/service role is required
• Previous experience in an insurance company, or a related medical field is an asset
• Superior interpersonal skills to manage relationships with internal and external clients
• Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
• Ability to handle high stress levels in a fast-paced production environment
• Excellent verbal and written communication skills

What's in it for you:
• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company's pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite, full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:
• Complete an assessment and/or testing (see below)
• Provide two professional references (minimum one supervisor and above)

How do I apply?

1. Select Apply Now at the bottom of the page and apply to the role through our careersite.
2. Complete your PLUM profile here and complete the Plum Discovery Survey. (Please note that priority will be given

This role is open due to an existing vacancy.

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

  • Bilingual Client Care Representative

    2 weeks ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual client care representative

    7 days ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    2 weeks ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    7 days ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    1 week ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    1 week ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    1 week ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    1 week ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    2 weeks ago

    Waterloo, ON, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    1 week ago

    Waterloo, ON, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    1 week ago

    Waterloo, ON, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    1 week ago

    Waterloo, ON, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    7 days ago

    Waterloo, ON, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Bilingual Client Care Specialist

    1 week ago

    Waterloo, Ontario, Canada Equitable CA Full time

    At Equitable CA, we foster an inclusive work environment where our staff thrive and grow. Our team members are motivated, dedicated, and responsive to the needs of our clients. We recognize that a collaborative work setting is essential for our growth and success.">Position Title: Bilingual Client Care Specialist (French/English)Reports To: Manager, Client...

  • Client Care Representative

    6 months ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Care Representative

    2 weeks ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Care Representative

    3 months ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Care Representative

    4 weeks ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Client Care Representative

    5 days ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Customer Service Representative

    6 months ago

    Waterloo, Canada RWAM Insurance Administrators Inc. Full time

    **Role: Bilingual Customer Service Rep.** **Department: Health and Dental Claims** **Why RWAM?**: Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can...