Client Care Representative

5 days ago

Waterloo, Canada Equitable CA Full time

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
**Position Title**: Client Care Representative
**Reports To**: Manager, Group Customer Contact Centre
**Department**: Group Contact Centre
**Term**: Permanent Full-Time
**Schedule**: Monday to Friday, 11:00 AM ET to 7:00 PM ET
**Start Date**: January 20, 2025 (please note: a six to eight week training program will be required upon completion of our orientation program)
**Work Arrangements**: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution - that’s right, none of that dreaded upselling
Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.
You will also have the opportunity to use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.
**What you will bring**:

- Previous experience in a phone-based customer service role is required
- Previous experience in an insurance company, group benefits role, or a related medical field is preferred
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
- Ability to handle high stress levels in a fast-paced production environment
- Excellent verbal and written communication skills

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

How do I apply?
2. Complete your PLUM profile HERE and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)
As part of the recruitment/offer process you will be required to:
- Provide two professional references (minimum one supervisor and above)

This role is open due to an existing vacancy.
To learn more about Equitable, we encourage you to explore our organization.

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