Customer Loyalty Specialist

3 weeks ago

Surrey, Canada Pure Life Health Centre Full time
We're on the hunt for a dedicated *Customer Loyalty Specialist*. This role is pivotal in driving customer satisfaction and fostering long-term relationships with our clients. You'll be the front line in ensuring our customers receive top-notch service and experience the full value of our treatments.

*Responsibilities*
* Assist front desk staff in the book of new clients + increasing the number of leads that are confirmed to new patients.
* Analyze customer feedback and behavior to identify opportunities for improvement.
* Work closely with the marketing team to ensure new offers are understood and translated by the front desk team.
* Follow up calls with clients that have dropped off the schedule to understand any concerns. Help to reactivate dropped off clients.
* Dealing with customer complaints on the phone and in the clinic. Referring complaints to the appropriate person.
* Measure the effectiveness of various customer loyalty programs such as referral programs.
* Increase the number of 5 star reviews.

*Requirements and Skills*
* Experience working in a front desk – medical of physiotherapy experience is preferred.
* Proven experience in a customer-facing role with a focus on customer satisfaction and loyalty.
* Strong analytical skills to interpret customer behavior data.
* Excellent communication and interpersonal skills.
* Ability to work cross-functionally with different teams.
* Proficiency in computer software such as EMR + Excel + Outlook and other such platforms.

In a nutshell, we need a Customer Loyalty Specialist who's passionate about customer satisfaction, data-driven, and a team player. If you fit the bill, we'd love to hear from you.

Job Type: Full-time

Flexible language requirement:
* French not required
Schedule:
* 8 hour shift

Ability to commute/relocate:
* Surrey, BC: reliably commute or plan to relocate before starting work (required)

Language:
* English (required)

Work Location: In person

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