Customer Loyalty Specialist

3 weeks ago

Surrey BC, Canada Pure Life Health Centre Full time

We're on the hunt for a dedicated *Customer Loyalty Specialist*. This role is pivotal in driving customer satisfaction and fostering long-term relationships with our clients. You'll be the front line in ensuring our customers receive top-notch service and experience the full value of our treatments.*Responsibilities** Assist front desk staff in the book of new clients + increasing the number of leads that are confirmed to new patients.* Analyze customer feedback and behavior to identify opportunities for improvement.* Work closely with the marketing team to ensure new offers are understood and translated by the front desk team.* Follow up calls with clients that have dropped off the schedule to understand any concerns. Help to reactivate dropped off clients.* Dealing with customer complaints on the phone and in the clinic. Referring complaints to the appropriate person.* Measure the effectiveness of various customer loyalty programs such as referral programs.* Increase the number of 5 star reviews.*Requirements and Skills** Experience working in a front desk – medical of physiotherapy experience is preferred.* Proven experience in a customer-facing role with a focus on customer satisfaction and loyalty.* Strong analytical skills to interpret customer behavior data.* Excellent communication and interpersonal skills.* Ability to work cross-functionally with different teams.* Proficiency in computer software such as EMR + Excel + Outlook and other such platforms.In a nutshell, we need a Customer Loyalty Specialist who's passionate about customer satisfaction, data-driven, and a team player. If you fit the bill, we'd love to hear from you.Job Type: Full-timeFlexible language requirement:* French not requiredSchedule:* 8 hour shiftAbility to commute/relocate:* Surrey, BC: reliably commute or plan to relocate before starting work (required)Language:* English (required)Work Location: In person

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