Wilderness Expedition Sales and Office Manager

13 hours ago

Whitehorse, Canada Whitehorsechamber Full time

Wilderness Expedition Sales and Office Manager Nahanni River Adventures and Canadian River Expeditions is Northern Canada's premier wilderness tourism operator. Based in Whitehorse, YT we offer multi-day expeditions by canoe and raft across the Arctic. We are seeking an energetic individual with excellent communication and organization skills to join our team in the role of Wilderness Expedition Sales and Office Manager. Do you thrive on problem solving, team work and a fast paced work environment? Do you dream of wild rivers and northern landscapes? Responsibilities Responsibilities include managing the first point of contact for people considering a wilderness holiday, facilitating the sales and booking process and supporting management of logistics and operations during our summer season. Duties include overseeing the sales team’s direct communications with guests, invoicing and payments; maintaining our online database; and liaising with guides, journalists, creatives, companies and jurisdictions we do business with. Working with the owners and operators you will be directly responsible for guest service and identifying leads, customer issues and ensuring all our guests experience a northern experience that is "a cut above." This will include creation of communication assets; management of our digital brand image and communication strategy; collaborating with media and public relations; and daily management of the sales team. The best candidate will be one who is excited to create once in a lifetime experiences for our guests while upholding the highest quality of wilderness experiences, customer service and public reputation that our brand has represented for over 50 years. This is a full-time position with access to a comprehensive benefits package including extended health and dental coverage, staff training and expeditions, access to equipment and much more Salary will be dependent on qualifications and experience. Qualifications and Experience Previous experience working in the Yukon and demonstrated knowledge of the North’s natural and cultural history Post secondary education / university degree, preferably in environmental sciences, history, business or communications related Previous experience working in the tourism industry and customer service Previous practice in outdoor leadership Previous experience working in a sales role Demonstrable interest in and passion for conservation and the natural world International work experience Fluent English with working proficiency in other languages (German, French, Spanish) Previous experience of working in remote settings Previous experience in journalism / other communications roles Proven record of self-driven project management Digitally literate; experience working in web design, content creation and social media management Demonstrated written communication skills and creativity Experience in marketing and public relations Experience in data management, analysis and reporting in the context of customer relationship software Demonstrable skillset in creative writing and public engagement A growth mindset with a desire to expand skillsets and embark on new projects #J-18808-Ljbffr

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