Senior Claims Assistant

2 weeks ago

Markham, Canada Allstate Canada Full time

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.


Role Designation: Hybrid – Home based & Markham office 2-3 times a week

Note: This is a 12-18 month contract position


Job description:

Reporting to Manager, National Claims Operations, this position provides support and customer service in the Claims Operations area. The Senior Claim Assistant handles many tasks to support Claim Advisors, including but not limited to issuing payments and recoveries, assigning claims and using multiple software. This includes accountability for developing, implementing, and maintaining various spreadsheets and ensuring current workflows. This role is within the Operations team and ensures ACG and the Claims department performance requirements are successfully met.


Accountabilities:

  • Provide superior customer service experience for Claim Advisors of all levels
  • Process payments within established authority levels
  • Collaborate with Claim Advisors, clinics, case managers and their solicitors and service providers
  • Provide on the job training for team members as requested by manager
  • Proactively manage day-to-day priorities, balancing new assignments with active tasks
  • Act as back up to other Claim Assistants
  • General office duties


Qualifications:

  • Minimum high school education or equivalent
  • Customer service experience is required
  • Commitment to providing outstanding customer service
  • Proficient keyboard skills and computer literacy
  • Excellent verbal and written communication skills
  • Ability to collaborate with peers and subordinates to reach goals
  • Highly motivated and able to work well independently
  • Enrollment in CIP designation is an asset


Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

À propos d’Allstate :

Allstate du Canada, compagnie d’assurance est chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pour une neuvième année de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés.


Désignation du rôle : Hybride – À domicile et au bureau de Markham 2-3 jours par semaine


Description du poste :

Relevant du directeur ou de la directrice, opérations nationales, le ou la titulaire du poste offrira un soutien et un service à la clientèle au sein des opérations des réclamations. L’adjoint principal ou l’adjointe principale aux réclamations réalise plusieurs tâches visant à soutenir les conseillers en réclamations, y compris l’émission de paiements et de recouvrements, l’attribution des dossiers de réclamations et l’utilisation de plusieurs logiciels. Ceci implique notamment l’élaboration, la mise en œuvre et l’entretien de feuilles de calcul et le suivi des flux de tâches actuels. Le ou la titulaire fera partie de l’Équipe des opérations et s’assurera que les exigences en matière de performance du Groupe Allstate du Canada et de l’Unité des réclamations sont respectées.


Responsabilités :

  • Offrir une expérience client hors pair pour les conseillers en réclamation de tous les niveaux;
  • Traiter les paiements dans les limites d’autorisation allouées;
  • Collaborer avec les conseillers en réclamation, les cliniques, les gestionnaires de cas et leurs représentants et fournisseurs de service;
  • Donner, à la demande de son ou sa gestionnaire, une formation en milieu de travail aux membres de l’équipe;
  • Gérer de façon proactive les priorités quotidiennes, en assurant un équilibre entre les tâches nouvellement attribuées et celles en cours;
  • Remplacer au besoin les autres adjoints aux réclamations;
  • Effectuer diverses tâches administratives générales.


Compétences :

  • Diplôme d’études secondaire ou son équivalent (exigence minimale);
  • Expérience en service à la clientèle;
  • Volonté d’offrir un service à la clientèle de qualité exceptionnelle;
  • Aisance à travailler avec ordinateur et bonnes connaissances informatiques;
  • Aptitudes marquées pour la communication orale et écrite;
  • Capacité de collaborer avec ses pairs et ses subordonnés pour atteindre les objectifs;
  • Autonomie et forte motivation;
  • En voie d’obtenir le titre de professionnel en assurance agréé (PAA) – un atout.


Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.

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