Compliance Manager

About Questrade Financial Group Questrade Financial Group (QFG), through its companies—Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc.—provides securities and foreign currency investment services, professionally managed investment portfolios, mortgages, real‑estate services, and more. QFG uses cutting‑edge technology to develop innovative products that give customers better, more affordable ways to take control of their money. At QFG we are everything a traditional financial institution is not. We are constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Our culture of innovation harnesses technology to serve people—both our team and our customers. We see AI as a transformative enabler, and we are seeking forward‑thinking individuals who can integrate it into their daily work. The future we shape will be powered by AI, delivering unparalleled customer experiences while fostering a rewarding employee experience. What we offer you Health and wellbeing resources and programs Paid vacation, personal and sick days for work‑life balance Competitive compensation and benefits packages Work‑life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with a diverse team in an inclusive and collaborative environment Compliance Manager Responsibilities Develop, maintain, and continuously enhance the organization’s Compliance Management System, policies, procedures, and internal controls relevant to unsecured consumer lending. Act as the primary subject‑matter expert on all applicable Canadian legislation, including provincial consumer protection acts, PIPEDA, and AML/ATF regulations. Monitor the regulatory landscape for changes, assess their impact on Flexiti’s operations, and ensure timely implementation of policy and process updates. Manage compliance documentation, ensuring it is current, accurate, and readily available for internal and external reviews and audits. Monitor company‑related approvals and licenses to ensure they remain up to date. Develop and deliver compliance training for employees and relevant third‑party partners covering consumer protection and conduct. Provide timely and accurate compliance guidance to business units on new product initiatives, marketing campaigns, operational changes, and technology implementations. Manage and resolve escalated issues, ensuring potential complaints are efficiently redirected to appropriate internal teams for resolution. Detect and mitigate violations of regulatory or internal policy requirements. Support Flexiti on all regulatory inquiries and examinations. Develop the Compliance Committee and gather related reports. Develop compliance controls for new products. Qualifications Bachelor’s degree in Finance, Business, Law, or related field. 5+ years of experience in compliance, risk management, or audit within the financial services industry, focused on unsecured consumer lending, credit cards, or retail financing. Expert knowledge of the Canadian regulatory framework governing consumer credit, including provincial cost‑of‑credit and disclosure regulations and federal AML/ATF requirements. Proven experience designing and operating a Compliance Management System (CMS) and performing compliance risk assessments and testing. Ability to work independently as the designated compliance function with minimal supervision. Commitment to high ethical standards and the ability to make difficult, risk‑based decisions under pressure. Exceptional attention to detail in reviewing documentation, policies, and regulatory text, coupled with strong analytical skills to assess complex requirements. Excellent written and verbal communication skills, with the ability to translate complex legal and regulatory concepts into clear, actionable guidance for business teams and to articulate risk to senior leadership. Ability to build trust and effective relationships across all levels of the organization and with external partners to foster a culture of compliance. Additional Information This role will be required to be in office 3 days a week. Application Information At Questrade Financial Group, we are committed to fostering a diverse, inclusive and accessible work environment. Candidates may request accommodation during the recruitment/selection process, and we will work with you to meet your needs. Final hiring decisions are subject to human review after AI‑based screening. Get notified about new Compliance Manager jobs in North York, Ontario, Canada . #J-18808-Ljbffr