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Customer Success Manager
2 weeks ago
**About Us**
At Contractor Compliance we believe in **DIFFERENTIATION**. We approach our industry differently, we treat our customers differently, and most importantly we treat our team differently.
Contractor Compliance is a SaaS solution provider that helps organizations simplify their contractor management process. Nobody wants to spend their days sifting through documents, managing spreadsheets and tracking down missing info from contractors - but more than 90% of the market is stuck in the past. With Contractor Compliance, we bring efficiencies to our customers that should have been a part of their day-to-day operations for years, and they can see it immediately.
**Who you are**:
- Direct experience growing revenue from a portfolio of Enterprise customers.
- Tech savvy and quick learner; comfortable using various systems from, CRMs, ticketing, and project management software.
- Experience with looking for gaps in and improving processes, especially high complexity.
- Outstanding written and verbal communication.
- Detail-oriented, ability to multitask and to prioritize and manage time effectively
- Customer-centric and consultative approach.
- Builds strong relationships with customers, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
- Bachelor's degree in a relevant field.
- Minimum 3 years of experience working in a CS position, preferably in SaaS.
- Previous experience working within a fast-paced startup environment is a plus.
- Identify ways to create new leads and other sales opportunities within existing accounts.
- Experience working with various stakeholders, from senior executives of large companies to end users.
**What you’ll be doing**:
- Develop strategies to increase revenue retention and drive portfolio growth within our customer base.
- Establish and expand relationships with key stakeholders and executives in your book of business.
- Execute strategic initiatives that will help our Customer Support Team meet their objectives and partner with them to drive best-in-class customer experiences.
- Serve as the voice of our customers to our internal teams - including Marketing, Sales, and Leadership.
- Partner with our Support Team on customer escalations and challenging situations.
- Create and manage feedback loops with Product, gathering actionable insights that will inform the roadmap.
- Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users.
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