Senior Service Delivery Manager

4 weeks ago

Mississauga, Canada EightSix Network Inc Full time

The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship.

The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist the client in maximizing the value of Centrilogic’s business model and solution delivery organizations. They utilize IT service management, relationship management and project management principles, as well as administrative resources, tools, and processes to perform their responsibilities.

This position is also one of leadership and mentorship to all Service Delivery Managers on the team. Assisting the Director, Service Delivery in establishing effective processes and tools to aid in the tracking of team goals and using extensive experience to establish excellent interactions with other teams such as Sales, Operations, PMO, Professional Services and others.

The Senior SDM brings a high sense of urgency, in the understanding that our client’s success is our guiding principle.

The role manages a dynamic set of top accounts primarily from the highest touch, strategic or complex set of accounts, by essentially carrying out duties pertaining to the following business functions:

Engagement Governance

and maintain strong relationships with clients at both operational and managerial levels.
a deep understanding of each client’s business, organization and objectives.
within a multi-vendor eco-system and build working relationships with potential competitor organizations.
customer’s service obligations as per their MSA/SOWs/contracts to support effective delivery, ongoing management, issue escalation, and financial processes (invoicing)
the delivery of all service deliverables is in accordance with the terms and conditions of the Managed Services contract.
as the client advocate for all matters relating to Managed Services delivery.
alignment with technical operations team’s delivery by providing context and client perspective.
role in onboarding of new clients. Responsible for onboarding of new services for an existing client.
Lead key service-related communications with the client, in partnership with Service/Ops/Account teams.
Provide guidance, manage expectations and, at times, push-back on client requests with support from CSM and/or Ops leadership.

Client Health Monitoring and Run State Assessment

and evaluate customer satisfaction (CSAT) and coordinate necessary actions to achieve desired outcomes.
to monitoring, proactively assessing client retention risk, and raising awareness internally.
Assist operations in developing and track completion of service improvement plans with clear definition of desired outcomes; support the communication of related operational improvements to the client.
that client’s SLAs and other contractual agreements are tracked, reported and met, with support on reporting from Service / Operations functions.
of reporting operational metrics/KPI’s and performance against contractual SLA’s with the client and internal teams
Operational reports to review data and metrics related to the client's technical environment and services, identifying any issues or areas of concern, and work with operations SMEs and leadership to determining the appropriate course of action to address those issues.
overall client Run State by consolidating health factors into single indicator.

Service Governance

SLA compliance via existing reports provided by Service/Ops teams, obtained via data from various service management tools.
any other contractual service related KPIs relevant to client business that have dependency on managed services delivery.
operations service metrics and KPI’s during Monthly or Quarterly Operations Reviews (MOR/QOR) utilizing data/graphs provided by operations teams.
relevant service delivery data for Quarterly Reviews presented by Account Executives / CS colleagues.
intake channel for feedback and discussion on opportunities for service improvement.
items get escalated or prioritized by client, support technical teams by providing required context and drive fast turnaround times on issue/incident resolution.
and mitigate risks that could impact service delivery.
the point of contact for service delivery issues communicated by client and initiate escalation for service issues.
a focus on ITIL Incident, Change, and Service Request Management, work in collaboration with the operations teams to continuously improve the service delivery experience by advising on best practices and process/practice improvements.
on efficiency and optimization for in-scope services.
P1, Major Incident or escalation scenarios with client management and client communications, working in tandem with technical SMEs and designated major incident manager. Must play a client focused role during major incidents to provide customer communications, working in tandem with technical SMEs and designated major incident manager.
/ coordination of complex service requests and small projects (that don’t have a PM assigned)
Change Management calls to represent changes with technical SMEs are required, and assist support staff in representing changes effectively.
to Post Incident Reports (PIR) for qualifying incidents and support the delivery of PIRs to the client.
Be aware of major account activities (projects, proposals) to ensure interdependencies with incoming client requests are managed.
Attend change management calls to represent changes with technical SMEs are required and assist support staff in representing changes effectively.

Touchpoints

materials, agendas and facilitate regular (weekly, monthly, quarterly) calls with the client on service areas, issue and improvement plans. Work with Client Success representative to support QBR/SBRs.
contractual cadence of touchpoints is followed in alignment with Account Executives/CS colleagues.
applicable, gather necessary data, context and insights and deliver weekly or bi-weekly reviews.
required touchpoints as outcomes necessary to improve client run state:
calls with SDM and/or Client Success Manager (CSM)
including technical operations delivery team(s)
with Centrilogic leadership as outcomes for significant escalation
on-site visits when required and feasible
Calls

Technical Advisory

Maintain in-depth of knowledge of client environment and operations in order to act as a point of service oversight and service integration to link together all operational activities of clients with multiple Centrilogic products/solutions.
Provide technical expertise, oversight and advisory support (industry best practices) on complex or escalated issues.
Provide the technical voice of stability for the customer working closely with Operational leadership and SMEs.
Ensure awareness of existing system and performance monitoring metrics (through existing dashboards); support the communication of related operational improvements to the client.
Be aware of major account activities (projects, proposals) to ensure interdependencies with incoming client requests are managed.
Participate in project reviews, “post mortems” and design decisions
Coordinate the development of and review of changes including technical implementation plans (TIPs) with technical SMEs; attend related customer meetings and include technical SMEs as required.
Advise sales resources on the discovery of additional opportunities to provide CL services within their assigned client base.
Work with account representative on key opportunities and contracts (renewals, upsell, cross sell) and own selected opportunities from lead to close in partnership with Sales/CS.
Support questions on client invoicing such as validating unit volumes / ongoing charges. Ensure billable service requests are invoiced.

Mentorship and Administrative Areas

their extensive experience, the Senior SDM is expected to significantly contribute to the team’s overall effectiveness by assisting the Director, Service Delivery with various efforts such as:
on in creation of comprehensive knowledge base which serves as a valuable resource for the entire Service Delivery team.
internal/team KPIs and establishing robust mechanisms for measuring these metrics ensuring the team’s goals are met efficiently.
process design and implementation ensuring workflows are optimized and align with Centrilogic’s objectives.

Experience Required

12+ years in technical customer relationship management positions such as Client Success Management, Project Management, Account Management, and Team Lead
customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment.
in designing workflows and processes to better interface Service Delivery with other teams (Sales, Operations, PMO, etc.)
to move between service / operational mindset to crisis management mentality.
desire and passion for learning new concepts and technologies.
problem solving, problem resolution and analytical skills.
to grasp and explain complex technical concepts to a variety of audiences including non-technical stakeholders.
communication skills along with the ability to build and manage trusting relationships with large clients.
to multitask and balance competing requirements.
verbal and written communication skills.
and ability to work with minimal direct supervision.
and lead initiatives to successfully complete assigned projects.
and AWS Foundational certification preferred.
knowledge of network infrastructure and principles including routing, firewalls, certificates, and SSL/TLS
knowledge of Windows Server administration
knowledge of Linux Server administration desirable
knowledge of security concepts such as threat detection and response as well as vulnerability remediation and SOC operations

Be the first to be notified about new Senior Service Delivery Manager jobs in Mississauga, Ontario

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

This site asks for consent to use your data

perm_identity

perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development

devices

devices Store and/or access information on a device

Data preferences

You can choose how your personal data is used. Vendors want your permission to do the following:

Store and/or access information on a device

Advertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you).

Create profiles for personalised advertising

Information about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities.

Use profiles to select personalised advertising

Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.

Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.

Use profiles to select personalised content

Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.

Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.

Measure content performance

Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e.g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.

Understand audiences through statistics or combinations of data from different sources

Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).

Develop and improve services

Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.

Use limited data to select content

Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).

Ensure security, prevent and detect fraud, and fix errors

Your data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them.

Deliver and present advertising and content

Certain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device.

Match and combine data from other data sources

Information about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice.

In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices).

Identify devices based on information transmitted automatically

With your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice.

Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared.

Exponential Interactive, Inc d/b/a VDX.tv

Data collected and processed: Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: IP addresses, Users’ profiles, Authentication-derived identifiers, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics

Data collected and processed: Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Probabilistic identifiers, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data

Data collected and processed: Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, Device characteristics, Non-precise location data

Data collected and processed: Precise location data, IP addresses, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Device characteristics, Device identifiers

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Non-precise location data

Data collected and processed: User-provided data, IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device identifiers

Data collected and processed: Users’ profiles

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses

Data collected and processed: IP addresses, Authentication-derived identifiers, Privacy choices, Device identifiers

Data collected and processed: IP addresses, Privacy choices, Device characteristics, Non-precise location data

Integral Ad Science (incorporating ADmantX)

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Non-precise location data, Device identifiers

Data collected and processed: Non-precise location data

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data

Data collected and processed: Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: Precise location data, IP addresses, Device characteristics, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses, Device characteristics

Data collected and processed: IP addresses, Device identifiers

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: IP addresses, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device characteristics

Data collected and processed: Precise location data, User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Users’ profiles, Privacy choices, Device identifiers

Adobe Audience Manager, Adobe Experience Platform

Data collected and processed: Precise location data, IP addresses, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: User-provided data, Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Non-precise location data

Data collected and processed: Browsing and interaction data, IP addresses, Users’ profiles, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Users’ profiles, Privacy choices, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Probabilistic identifiers, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses

Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers

Data collected and processed: Device identifiers

Data collected and processed: Browsing and interaction data, IP addresses, Privacy choices, Device characteristics, Device identifiers

Data collected and processed: IP addresses, Privacy choices, Device characteristics

Data collected and processed: Precise location data, Browsing and interaction data, IP addresses, Authentication-derived identifiers, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers

Marketing Science Consulting Group, Inc. #J-18808-Ljbffr

Senior Service Delivery Manager

3 weeks ago

Mississauga, Canada Centrilogic Full time

Senior Service Delivery Manager Position Description The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA)
Senior Service Delivery Manager

1 month ago

Mississauga, Canada Centrilogic Full time

Senior Service Delivery Manager Position Description The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

1 month ago

Mississauga, Canada Centrilogic Full time

Senior Service Delivery ManagerPosition DescriptionThe position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship.The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist...
Senior Service Delivery Manager

1 month ago

Mississauga, Canada Centrilogic Full time

Senior Service Delivery Manager Position Description The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

1 month ago

Mississauga, Canada Centrilogic Full time

Senior Service Delivery Manager Position Description The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

3 weeks ago

Mississauga, Canada EightSix Network Inc Full time

The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them
Senior Service Delivery Manager

1 month ago

Mississauga, Canada Centrilogic Full time

Senior Service Delivery ManagerPosition DescriptionThe position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

1 month ago

Mississauga, Canada Centrilogic Full time

Senior Service Delivery Manager Position Description The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

4 weeks ago

Mississauga, Canada Centrilogic Full time

Senior Service Delivery ManagerPosition DescriptionThe position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

1 month ago

Mississauga, Canada Centrilogic Full time

Senior Service Delivery ManagerPosition DescriptionThe position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

3 weeks ago

Mississauga, ON, Canada Centrilogic Full time

Senior Service Delivery ManagerPosition DescriptionThe position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

4 weeks ago

Mississauga, ON, Canada Centrilogic Full time

Senior Service Delivery ManagerPosition DescriptionThe position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

1 month ago

Mississauga, ON, Canada Centrilogic Full time

Senior Service Delivery Manager Position Description The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Senior Service Delivery Manager

1 month ago

Mississauga, Ontario, Peel region, Canada Centrilogic Full time

Senior Service Delivery ManagerPosition DescriptionThe position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...
Delivery Driver

4 days ago

Mississauga, Canada KH Parcel Delivery Service Full time

KH parcel delivery service is a growing company in Mississauga , If you are a hard-working person and looking for great compensation in a fast paced environment you are guaranteed to find your business here. You have to have a fast pace and be a fast learner. Must Haves: - Valid Driver’s license - Owns or able to use your own vehicle. In order to...
Senior SAP Service Delivery Manager

1 month ago

Mississauga, ON, Canada Centrilogic Full time

Senior Service Delivery Manager The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist the client...
Delivery Driver

7 days ago

Mississauga, Canada NuTown delivery LTD Full time

Responsibilities: - Safely and efficiently operate a delivery vehicle to transport goods to customers - Load and unload cargo, ensuring proper handling and secure packaging - Plan and follow the most efficient routes for timely deliveries - Verify the contents of each shipment against delivery documents - Collect payments from customers and provide receipts...
Delivery Driver

8 hours ago

Mississauga, Canada NuTown delivery LTD Full time

Responsibilities: - Safely and efficiently operate a delivery vehicle to transport goods to customers - Load and unload cargo, ensuring proper handling and secure packaging - Plan and follow the most efficient routes for timely deliveries - Verify the contents of each shipment against delivery documents - Maintain accurate records of deliveries, mileage,...
Service Delivery Manager Sénior

1 month ago

Mississauga, Canada EightSix Network Inc Full time

The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist the client in maximizing the value of...
Service Delivery Manager Sénior

1 week ago

Mississauga, Ontario, Canada EightSix Network Inc Full time

The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist the client in maximizing the value of...

Americas

Europe

Asia / Oceania

Africa

Senior Service Delivery Manager