Customer Support Specialist

2 weeks ago

Toronto, Canada Uline Full time

Customer Support Specialist - Bilingual Location: 3333 James Snow Parkway, Milton, ON L9T 8L1 (Toronto Branch) Pay: CA$35.00–$40.00 per hour. Full-Time Hours: Monday – Friday, 9:30 AM to 6 PM. Why Customer Service at Uline? Learn: In-depth training to sharpen communication and problem‑solving skills. Develop: Professional environment with one‑on‑one peer mentoring and career growth. Connect: Build strong relationships in a collaborative in‑person setting with regular team events. Position Responsibilities Process customer orders, make product recommendations, and handle account inquiries using world‑class technology. Serve as a product and solutions expert; answer product, pricing, and shipping questions quickly and confidently. Build business relationships with customers over phone, email, and chat. Understand customer needs and recommend Uline’s best solutions. Help customers navigate Uline’s website and online ordering. Minimum Requirements High school diploma or equivalent; bachelor’s degree preferred. Excellent problem‑solving, listening, and communication skills. Prior customer service experience is a plus; eager to learn and train. Bilingual (English / French) – fluent in both verbal and written forms. Benefits Company‑paid extended health coverage and RRSP with 6% employer match starting day one. Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program covering professional continuing education. Employee Perks On‑site café, outdoor patio and first‑class fitness center. Monthly employee‑appreciation events. Opportunities for community involvement. Best‑in‑class, clean, modern facilities. About Uline Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug‑free workplace. All positions are on‑site. Uline is an Equal Opportunity Employer. Seniority Level Entry level Employment Type Full‑time Job Function Other Industry Wholesale #J-18808-Ljbffr

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