Customer Support Specialist

**Join the team that is changing the promo industry**

commonsku is changing the way businesses within the $26 Billion promotional products space work. We are the leading platform for promo product distributors-combining CRM, Order Management, and eCommerce into one sophisticated hub.

But, we don't just sell software; we believe in helping our customers build better businesses. Through collaboration, connection, and our skummunity (commonsku+community=skummunity, get it?), we are elevating our customers and the world of branded merchandise. We are thought and brand leaders, pushing the boundaries of what’s possible in promo.

**Our culture and values**

Our values - _Community First, Ten Steps Ahead, Fast Forward, _and _Delightful Work_ - drive us to create an exceptional experience for our customers, our partners, our industry, and our team.

We believe in the power of a team of nice people who are great at what they do. It’s pretty simple, really We love creativity, a great sense of humour, enthusiasm, collaboration, risk-taking, optimism, and diverse opinions.

We are remote-first and maintain our headquarters in Toronto, ON. Our team spans across Canada and into the US. We gather together in Toronto twice a year, so no matter where we live, we get to spend time together to collaborate, learn, and celebrate (It’s the best)

And we’re growing We’re looking for our next:
**Customer Support Specialist**

As a Customer Support Specialist, you are the first line of support for our customers, answering their questions and troubleshooting issues they encounter on our platform. Working with companies of all sizes, you may find yourself chatting with a brand new entrepreneur getting their business started one minute and then having a call with a major promo industry player the next. You’ll help them all get maximum value from commonsku and drive their success

In this role, you’ll thrive if you are outgoing, energetic and love working with people. You have a bias for action and urgency, and for always growing your own knowledge. If you hate not knowing and won’t rest until you have the answer, you’ll do well on our team. And if you do all of that while sharing a joke and not taking yourself too seriously, you’ll go far with commonsku.

**You’ll work on**:

- Reporting bugs and issues to Development team and communicate timelines, updates, and outcomes back to customers
- Supporting users with platform integrations, like Quickbooks and MailChimp
- Conducting consultations calls with customers on our value-add features, like Shops, so they can get the most of our commonsku
- Updating and writing Knowledge Base articles to ensure accurate information, clear documentation, and knowledge sharing on the team
- Supporting projects and goals to continuously improve the customer experience

**With the experience and traits we think will help you succeed**:

- 1+ years of experience in a Customer Success or Customer Service, or Customer Support role supporting customers via phone, video, and online chat
- Experience working in a B2B SaaS environment
- Excellent verbal and written communication skills
- An outgoing personality that loves to work in a team environment
- Strong problem solving skills: you are able to troubleshoot complex issue with our customers and provide them with the support they need to be successful
- A deep sense of curiosity about what makes things work and how people work
- A drive to take on new challenges and the initiative to always want to be learning more

**Compensation, Benefits, and Work Environment**:

- We offer benefits coverage for employees, a group RRSP plan with employer contributions, annual office closure between December 25 and January 1, parental leave top-up, and a flexible work environment that supports individuals, families, and people of diverse needs. Oh and super cool merch

**Interested? Excellent**
- Along with your resume, we also want to know one unique thing or fun fact about you Are you related to someone famous? Do you make the best gluten-free cinnamon buns in the world? Do you play the bassoon? It can be anything Open up and tell us about you
- commonsku is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._