Customer Care Representative

Customer Care Representative Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. Job Overview Dynacare is looking for a Customer Care Representative to join our Dynacare Plus Contact Centre team. You will support a high‑volume contact centre, responding to calls and emails, meeting service level targets, and improving overall customer service experience. You will also support social media channels. Status: Contract, Full Time, 12 months Shift: Day Shift, 8:00 am – 4:00 pm (Guaranteed 37.5 hours per week) Discipline: Customer Service Digital Health Solutions Vacancy Type: Existing Work Style: Hybrid – 750 Peter Morand Crescent, Ottawa, Ontario OR 115 Midair Court, Brampton, Ontario Start Date: As soon as possible Internal Posting Deadline: November 10, 2025 Why Dynacare Is An Amazing Place For YOU Join an award‑winning “Top Employer” with meaningful and impactful career opportunities Access a health and wellness benefits program that supports you and your loved ones Grow and thrive with a dynamic, successful company through internal mobility opportunities Invest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for all How YOU Will Make a Difference Receive and process calls and written correspondence in a professional, polite, and courteous manner using a variety of databases Ensure effective, courteous and customer‑centric communication with all internal and external clients Handle outbound telephone contacts Respond to customer inquiries and ensure prompt and effective resolution of requests Execute data entry and other duties as requested Liaise with all departments to assist in effective resolution of inquiries Solve and document incoming problems and complaints Maintain master files, correct errors, and update patient demographics Monitor and address social media inquiries and complaints What YOU bring to the role Completion of secondary‑school level education 1 year of Call Centre experience an asset Working knowledge of Microsoft Office (Excel and Word) required Demonstrated ability to communicate effectively, professionally and politely in both official languages Demonstrated ability to resolve customer concerns in a non‑threatening, friendly manner High level of interpersonal skills required for a collaborative working environment Ability to work in a fast‑pace, sometimes stressful environment Self‑management and prioritization in a results‑driven, time‑sensitive function Dispute or conflict resolution techniques to achieve desired outcomes Ability to perform under pressure with competing priorities Strong interpersonal skills and teamwork orientation Customer‑centric approach, putting the customer first in all decisions Proven problem‑solving skills Nice To Have Working knowledge of AS400 Operating System an asset Knowledge of Omnitech an asset Knowledge of CISCO Call Center platforms an asset Working knowledge of Medical terminology an asset Social media management experience an asset Pay Rate $19.50 – $22.00 per hour, negotiated based on experience and education. At Dynacare, we may leverage AI‑powered tools in our recruitment process. AI will never reach out to our candidates directly. Dynacare is a proud equal‑opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe our diversity is our strength, so we employ a diverse workforce and respect the needs of all employees. In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process. Passionate about supporting healthy lives with commitment and care? Apply today and let us open the door to your extended career journey. #J-18808-Ljbffr